Please Note: All items purchased at shop.livetoplaysports.com are final sale unless the item purchased is defective.
Damaged or Defective Product
- Items purchased at shop.livetoplaysports.com are final sale unless the item is defective or damaged.
- If you believe that you have received a defective item, please take a photo of it upon receiving your order and contact our customer service department using the form provided below immediately with your concern.
- Our customer service department must provide you with a confirmation that you are eligible for a return.
- Item(s) must arrive at Live to Play Sports within the 30-day period from when you received your purchase.
- Returns items not in brand new or unworn condition will not be accepted.
- Incompatible bike parts purchased are not eligible for a return.
- Refunds may take between 5-7 business days to process once an item has been delivered to our returns facility.
- Items received as a gift must be returned by the original purchaser.
Please note, due to hygiene reasons we do not accept returns on shorts with a chamois. (Ie: Bib shorts and lycra riding apparel)
Manufacturer's Warranty
Many of the products sold on livetoplaysports.com come with a warranty in case of manufacturing defects or workmanship issues to assure the replacement or repair of a product, if necessary, within a specified period of time following your purchase. More information can be found on each vendors website for their specific policy on any warranty offered and the process of starting a warranty claim.
If you have further questions about any product warranty, we encourage you to reach out to our customer service team at ecomm@livetoplaysports.com