Key Responsibilities:

Overview

Norco is evolving into a global contender - building a brand that is grounded in Canadian roots, rider-first values and performance without pretense. To elevate how we show up around the world, we're hiring a Brand Designer who can bring fresh ideas, strong creative instincts and a globally competitive visual point of view.

This role is for a designer who loves concepting as much as crafting, and who's energized by the chance to help shape the next chapter of a heritage mountain bike brand. You have a passion for the outdoors, and understand the MTB culture, the community and what makes this space unique.

You'll work across brand campaigns, product launches, digital content and race division creative, with space to explore, push ideas forward and bring new life to Norco's visual identity.

If you're hungry, collaborative, organized and excited to build something meaningful — you'll thrive here.

What You'll Do

Creative Development

• Lead visual concepting for brand moments, campaigns and key product launches
• Contribute to the evolution of Norco's visual identity and creative direction
• Develop moodboards, concept decks and visual narratives that elevate the brand globally
• Translate strategy and brand positioning into standout creative ideas
• Create hero assets, key visuals and high-impact social/digital concepts

Design Execution

• Design across digital and print: social, web, campaign assets, launch creative, ads, packaging and event materials
• Work with the Creative Lead to turn concepts into scalable toolkits
• Guide Production Designer on adaptations, scaling and rollout

Content & Production

• Collaborate with photographers and filmmakers on shoots
• Support creative direction on photo/video sets when needed
• Help ensure content reflects Norco's brand tone, visual identity and campaign goals

Cross-Functional Collaboration

• Partner with Product Marketing, Digital, Sales and Sports Marketing
• Support Norco Race Division creative (hero moments, athlete content, race visuals)
• Bring strong creative thinking to internal briefs and workshops

Applicant Should Possess:

Creative & Conceptual Strength

• 3–6 years of design experience, ideally in brand, creative agency or in-house creative roles
• A portfolio that shows conceptual thinking, strong visual storytelling and clean execution
• Ability to turn loose ideas into clear, compelling creative directions
• Understanding of global brand aesthetics and modern outdoor/sport design trends

Design Craft

• Skilled in Adobe Creative Suite (Illustrator, Photoshop, InDesign; motion or XD/Figma is a plus)
• Strong typography, composition, layout and colour sense
• Experience building campaign creative, key art, or visual identity systems

Photo/Video & Content

• Experience participating in or supporting photo/video shoots
• Ability to collaborate with content creators, photographers and filmmakers
• Understanding of social-first creative and how content performs across platforms

Working Style

• Organized, detail-oriented and reliable in a fast-moving environment
• Able to manage multiple projects and meet deadlines
• Low-ego collaborator who's open to feedback and excited to iterate
• Curious, proactive and hungry to grow into a larger creative role
• An appreciation for outdoor culture and mountain biking is a bonus (but not required)

What This Role Unlocks

• The chance to help build a globally recognized mountain bike brand
• A seat at the table shaping the look and feel of Norco's next chapter
• Creative range across brand, digital, product, sports marketing and campaign work
• Collaborating with athletes, creators and global partners
• A clear growth path toward Senior Designer / Associate Creative Director in the future

Salary Range: $70,000–$80,000

How to Apply

Please submit:

• Your portfolio (required)
• Resume
• A short note about why you want to shape Norco's creative future

Key Responsibilities:

As a Store Associate, you’ll be the face of our store—delivering exceptional customer experiences and supporting our riders in finding the right gear, bikes, and accessories. Full product and technical training will be provided, along with access to extensive online resources and an industry-leading team.

About Us
Since 1964, Live to Play Sports has been Canada’s leading distributor of premium bicycles, parts, and accessories—representing over 80 world-class cycling brands. Norco Bicycles is a high-performance brand trusted by cyclists around the globe.

At Norco North Shore—our corporate retail location in the heart of North Vancouver—we’re passionate about bikes and the people who ride them. We're looking for an enthusiastic and knowledgeable Store Associate to join our dynamic team.

Key Responsibilities

• Deliver outstanding customer service and build rapport with all store visitors
• Engage with customers to identify their needs and recommend appropriate products
• Complete daily operational tasks, including opening/closing duties, cleaning, restocking, and merchandising
• Ensure all sale items are clearly labeled and properly displayed
• Support other departments and assist technicians and the Service Manager as needed
• Help maintain a clean, organized, and environmentally conscious workspace
• Contribute to a positive team environment by being proactive, dependable, and team-oriented

Qualifications

• 3+ years of retail experience; experience in a bike shop or outdoor retail is a strong asset
• Solid understanding of bicycles and cycling culture (or a willingness to learn)
• Strong attention to detail and organizational skills
• Ability to work efficiently in a fast-paced, team-oriented environment
• Experience with point-of-sale (POS) systems preferred

Why Join Us?

• Be part of an engaged, passionate team of cycling professionals
• Access industry-leading training, mentorship, and growth opportunities
• Enjoy generous staff discounts on some of the world’s best bikes, parts, and gear
• Build a career in the cycling industry with support from one of Canada’s most respected brands

Wage: $20-$24/hr

Key Responsibilities:

We're looking for a high performing Inside Sales Rep to join our team and help ensure LTP's dealers and Outside Sales Reps are supported with best-in-industry service. In this role, you'll be the go-to person for all the day-to-day operations in your territory, from staying in touch with dealers and providing top-notch service, to creating reports and making sure all customer order needs are met. This role will additionally be integral to supporting LTP's French-language customers. If you're a people person who loves keeping things organized, this is the job for you!

We welcome applications from individuals of all backgrounds and identities. We believe in fostering a diverse and inclusive workplace where everyone's unique perspectives and talents contribute to our success. We encourage candidates from underrepresented groups to apply as we strive to build a team that reflects the diversity of the communities we serve. Your voice matters here, and we are committed to creating an environment where everyone feels valued, respected, and empowered to thrive.

If you're excited about this opportunity, we'd love to hear from you! Send your resume and cover letter to employment@livetoplaysports.com, and let's start the conversation.

Key Responsibilities

• Provide customer service and support to dealers, addressing needs and requests in a professional and positive manner.
• Communicate with Outside Reps on a daily cadence, provide territory updates, and work collaboratively to ensure that all dealer needs are met.
• Proactively review open order and exception reports.
• Ensure smooth shipping and effective delivery of LTP products and services.
• Work with outside reps to drive business in your territory.
• Communicate with the Sales Reps to ensure orders are submitted and shipped on time to meet all order entry deadlines and shipping windows as outlined.
• Enter and process return authorization requests for dealers and sales reps.
• Provide special events and technical support where needed.

Applicant Should Possess:

• 2 years of relevant experience within the bike industry.
• Post-Secondary education.
• Strong organizational and problem-solving skills, flexibility.
• Ability to work independently and with a team.
• Familiarity with LTP products or with the cycling industry is a plus.
• Good computer skills with spreadsheets, word processing, and MS Office Suite.
• Ability to maintain excellent attendance and punctuality.
• Ability to speak and write in French is required.

The Salary range for this position is $42,800-$55,000 per year. The successful candidate will be offered a salary that aligns with their level of experience and the position's requirements.

Job Types: Full-time

Key Responsibilities:

The Warranty Technician will provide Norco and E-Bike focused customer service and technical support to Dealers and Sales Reps via the phone, e-mail and online channels, to ensure product warranties, service, and inquiries are answered in a timely, accurate, and professional manner. 

ROLE AND RESPONSIBILITIES 

• Respond in a timely, professional, and positive manner to all forms of inquiries regarding Norco and Live to Play Sports products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc.
• Focused support for Norco retailers via all Norco support channels including phone, email, and Zendesk ticketing system.
• Provide technical support and perform technical service on all Norco bike models and bicycle components and accessories, including - but not limited to – drivetrain, suspension forks, rear shocks, hydraulic brakes, seat posts, wheels, indoor trainers, bicycle computers, tools, and car racks.
• Provide front-line support for Norco’s VLT e-Bike lineup
• Ensure accuracy of orders, returns, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner.
• Process returns and warranties per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
• Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
• Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact.
• Gain in-depth knowledge and understanding of all Norco and LTP products and the brand story through participation in on-site and off-site product training events and clinics. 
• Provide special events and technical support where needed.
• Assist with all other tasks as needed

QUALIFICATIONS

• Strong organizational and problem-solving skills, flexibility, and the ability to work independently and with a team
• Familiarity with Norco Bicycles, LTP products, eBike technologies, or with the cycling industry is a plus 
• Good computer skills with spreadsheets, word processing, and MS Office Suite 
• Ability to maintain excellent attendance and punctuality record
• Ability to speak and write in French is an asset

Salary- $48,500 - $58,000

Key Responsibilities:

The Full-Stack Developer strengthens Live to Play Sports / Norco Bikes' internal development capacity and delivers the systems our dealers and business teams depend on. Working across the back-end and front-end of our software landscape, you will build and maintain features, reduce development backlog, and cross-train on our core ERP platform. This role reports to the Business Operations & Technology Manager, and works under the technical direction of the Tech Lead, following the architecture, coding, and code-review standards they set. As our systems are live, business-critical platforms our dealers use daily, this role balances new development with real-time support and maintenance in a production environment.

Role and Responsibilities

·   Develop, maintain, and update the B2B eCommerce website and internal tools alongside front-end and back-end developers.

·   Cross-train with the back-end developer on Progress OpenEdge / ABL (MXP) ERP work to support ERP maintenance and development.

·   Work through the development request backlog, clearing and managing tickets.

·   Help reduce outsourcing dependency over time as internal capacity grows.

·   Contribute to regression testing and QA processes.

·   Work within the architecture, coding, and code-review standards set by the Technical Lead

Required Qualifications

Back-End

·   Proficiency in Python/Django (DRF), FastAPI, and REST API development.

·   Celery for asynchronous task processing (existing LTP stack) and Redis.

·   Authentication and authorization patterns: session-based, API keys, OAuth, and Token-based (JWT)

Front-End

·   Front-end framework: React or Vue, and API integration.

·   HTML, CSS, JavaScript, and responsive design.

·   Experience with B2B ecommerce website UI (preferred).

Database

·   Relational databases and SQL: MySQL and PostgreSQL

·   Django ORM and SQLAlchemy.

General

·   Git and collaborative workflows (branching, pull requests, merging, etc.)

·   CI/CD pipelines and containerization (Docker)

·   Package managers and build tooling (npm, Vite, webpack)

·   Experience writing unit tests (e.g. pytest, Django test framework, Jest/Vitest), and maintaining test coverage for new features.

·   Familiarity with QA practices: writing test cases, regression testing, and reproducing/documenting bugs before release.

·   Comfortable balancing planned development with real-time production support in a small team with shifting, ad hoc demands.

·   Strong communication and a collaborative approach the technology and business teams.

Assets (Nice-to-Have)

·   Progress OpenEdge / ABL (MXP) experience (you will cross-train on this if new to it).

·   Understanding of B2B wholesale and dealer ordering workflows, and ERP-connected commerce platforms.

·   Familiarity with Tailwind CSS or Bootstrap and component libraries.

·   Solr or search-index experience.

·   SOAP / WSDL integration experience.

Salary: $76,500-$88,000

Key Responsibilities:

The Inside Sales Rep is the go-to contact for Norco Australia's dealers, and Outside Sales Reps, delivering best-in-industry service and standout after-sales support. This is a chance to help shape Norco's next chapter as we go direct in Australia, bringing the energy, ambition, and rider-first passion behind one of the world's top mountain bike brands to an exciting new market.

Key responsibilities

• Provide customer service and support to dealers, addressing needs and requests in a professional and positive manner.
• Communicate with Outside Reps on a daily cadence, provide territory updates, and work collaboratively to ensure that all dealer needs are met.
• Proactively review open order and exception reports.
• Ensure smooth shipping and effective delivery of Norco products and services.
• Work with Outside Reps to drive business in your territory.
• Communicate with the Sales Reps to ensure orders are submitted and shipped on time to meet all order entry deadlines and shipping windows as outlined.
• Enter and process return authorization requests for dealers and sales reps.
• Provide special events and technical support where needed.

About you

• 2 years of relevant experience within the bike industry.
• Post-secondary education.
• Strong organizational and problem-solving skills, flexibility.
• Ability to work independently and with a team.
• Familiarity with Norco products or with the cycling industry is a plus.
• Strong computer skills with spreadsheets, word processing, and MS Office Suite.
• Ability to maintain excellent attendance and punctuality.

The Rider & Dealer Support Representative is the go-to contact for Norco Australia's dealers and Outside Sales Reps, delivering best-in-industry service and standout after-sales support. We're looking for an outgoing person with strong bike knowledge who enjoys solving problems and keeping riders on their bikes.

This is a great opportunity to join the Norco Australia team and become part of the global Norco family.

About Norco

Founded in 1964, Norco / LTP Sports Group is a family-owned and operated business with offices in Canada, the US, Taiwan and Australia. Norco is known around the world as one of the top mountain bike brands.

Key Responsibilities

• Deliver exceptional dealer & rider support — Process dealer warranty claims in line with Norco guidelines, provide timely and professional responses to dealer and consumer enquiries, and ensure riders are returned to their bikes as quickly as possible while maintaining a positive Norco experience.
• Strengthen dealer relationships & sales alignment — Maintain strong, proactive relationships with Norco Australia's dealer network through daily communication with Outside Sales Reps, regular territory updates, and ongoing support that helps meet dealer needs and drive sales outcomes.
• Proactively manage orders, quality & logistics issues — Actively review open orders and reports, escalate recurring quality-control issues to the Rider Support team in Canada and internal stakeholders, and work closely with Operations to resolve shipping, stock-availability and delivery challenges.
• Support warehouse, technical & warranty operations — Receive, pick, pack, invoice and dispatch warranty and small-parts orders from the Brisbane warehouse, while also providing hands-on technical support including troubleshooting, repairs and bike builds as required.

Applicant Should Possess:

• Minimum 2 years' experience in the bicycle industry
• Bicycle mechanic and e-bike experience preferred
• Strong organisational and problem-solving skills, with the ability to multitask in a fast-paced environment
• Comfortable working independently and as part of a team
• Familiarity with Norco products or the cycling industry highly regarded
• Solid computer skills, including Microsoft Office
• Confident, proactive communicator with strong phone skills
• Quick learner with a flexible approach

Our Commitment to Diversity & Inclusion

We welcome applications from individuals of all backgrounds and identities. We believe in fostering a diverse and inclusive workplace where everyone's unique perspectives and talents contribute to our success. We encourage candidates from underrepresented groups to apply as we strive to build a team that reflects the diversity of the communities we serve.

Your voice matters here, and we are committed to creating an environment where everyone feels valued, respected and empowered to thrive.

Salary: $65,000-$80,000 AUD

Reporting to the VP, Global Markets, our Sales Operations team is the key connection between Sales and other teams at Live to Play. In this role you will be responsible for helping develop and roll out processes, boost business growth by improving sales efficiency, manage projects, and support strategy. If you’re an organized, experienced sales and business professional and love the challenge of working cross-functionally, this is the job for you. 

Excited about this opportunity? We’d love to hear from you! Send your resume and cover letter to careers@livetoplaysports.com, and let’s start the conversation.

ROLE AND RESPONSIBILITIES

 SALES STRATEGY 

•Execute with sales leadership on strategic and operational initiatives that increase revenue and efficiencies.

•Participate in Sales Management strategic planning process in support of sales objectives.

•Support Sales Management in crafting sales programs and metrics that assess sales process quality and prioritize opportunities for improvement.

CROSS-DEPARTMENTAL COLLABORATION 

•Liaise across departments to ensure successful deployment and end-to-end execution of sales strategies and initiatives.

•Participate in a diverse range of projects by working with stakeholders across the company to collaborate on recommendations, solutions, and driving implementation.

•Collaborate with department leads on initiatives and in understanding process bottlenecks and inconsistencies.

PROCESS IMPROVEMENT AND OPTIMIZATION

•Deliver improvements through reporting, analysis, and workflow enhancements.

•Execute through project management and coordination, driving process improvement, performing detailed analysis, and reporting.

•Ensure smooth operation and continued optimization of our order processing systems and software utilized by Sales staff, dealers, and end consumers.

•Validate new policies and procedures related to operational capabilities.

•Document processes into Standard Operating Procedures (SOPs).

•Execute through project management and coordination, driving process improvement, performing detailed analysis, and reporting.

QUALIFICATIONS

•2-4 years in a similar role

•Bachelor’s degree or equivalent in business administration, finance, or management

•Experience with sales management, sales teams and customer service

•Project management experience 

•Excellent interpersonal skills

•Excellent written and verbal communication skills

•Advanced skills with Microsoft Office Suite (especially Excel)

•High level of familiarity with MS Power BI (Desktop & Web), knowledge of data modelling and data visualizations is an asset. 

•Experience with project management tools (Asana) are an asset.

•Highly motivated when problem solving, creative thinker and strong attention to detail

•Proven track record in completing projects and producing high quality results

•Strong Interpersonal skills

•Strong familiarity with cycling products and terminologies therein

The Salary range for this position is $61,600 - $84,700 CAD The successful candidate will be offered a salary that aligns with their level of experience and the position’s requirements.