Tâches principales:

About the Role

The Rider & Dealer Support Representative is the go-to contact for Norco Australia's dealers and Outside Sales Reps, delivering best-in-industry service and standout after-sales support. We're looking for an outgoing person with strong bike knowledge who enjoys solving problems and keeping riders on their bikes.

This is a great opportunity to join the Norco Australia team and become part of the global Norco family.

Founded in 1964, Norco / LTP Sports Group is a family-owned and operated business with offices in Canada, the US, Taiwan and Australia. Norco is known around the world as one of the top mountain bike brands.

• Deliver exceptional dealer & rider support — Process dealer warranty claims in line with Norco guidelines, provide timely and professional responses to dealer and consumer enquiries, and ensure riders are returned to their bikes as quickly as possible while maintaining a positive Norco experience.
• Strengthen dealer relationships & sales alignment — Maintain strong, proactive relationships with Norco Australia's dealer network through daily communication with Outside Sales Reps, regular territory updates, and ongoing support that helps meet dealer needs and drive sales outcomes.
• Proactively manage orders, quality & logistics issues — Actively review open orders and reports, escalate recurring quality-control issues to the Rider Support team in Canada and internal stakeholders, and work closely with Operations to resolve shipping, stock-availability and delivery challenges.
• Support warehouse, technical & warranty operations — Receive, pick, pack, invoice and dispatch warranty and small-parts orders from the Brisbane warehouse, while also providing hands-on technical support including troubleshooting, repairs and bike builds as required.

Qualifications requises:

• Minimum 2 years' experience in the bicycle industry
• Bicycle mechanic and e-bike experience preferred
• Strong organisational and problem-solving skills, with the ability to multitask in a fast-paced environment
• Comfortable working independently and as part of a team
• Familiarity with Norco products or the cycling industry highly regarded
• Solid computer skills, including Microsoft Office
• Confident, proactive communicator with strong phone skills
• Quick learner with a flexible approach

We welcome applications from individuals of all backgrounds and identities. We believe in fostering a diverse and inclusive workplace where everyone's unique perspectives and talents contribute to our success. We encourage candidates from underrepresented groups to apply as we strive to build a team that reflects the diversity of the communities we serve.

Your voice matters here, and we are committed to creating an environment where everyone feels valued, respected and empowered to thrive.

Tâches principales:

The Intermediate Accountant applies sound accounting knowledge and analytical skills to support the preparation and analysis of financial reports. This role is responsible for day-to-day general accounting activities and assists in ensuring the accuracy of the company's financial records and transactions.

This role works under the guidance of senior accounting staff and plays a key role in month-end and year-end processes within a fast-paced, deadline-driven environment.

• Perform weekly bank reconciliations for multiple accounts, ensuring accuracy and completeness
• Prepare and post journal entries, accruals, and adjustments
• Reconcile general ledger accounts and balance sheet items including intercompany transactions and reconciliations, ensuring seamless transfers between accounts
• Verify, allocate, post, and reconcile Inventory, Accounts Payable, and Accounts Receivable transactions
• Prepare accurate accounting reports and supporting schedules, including multi-currency data, in accordance with established timelines
• Assist in the preparation of financial statements and internal management reports
• Analyze financial information and identify variances or trends for review by senior finance staff
• Support year-end assurance audits and assist with tax filings across multiple jurisdictions
• Assist with documenting business processes and maintaining accounting policies and procedures
• Contribute to process improvements and efficiency initiatives within the accounting function
• Ensure accounting activities comply with ASPE and internal controls
• Ensure timely month-end close processes, adhering to tight deadlines
• Collaborate with other departments to review and post transactions appropriately

Qualifications requises:

• Bachelor's degree in business, accounting, or a related field
• CPA designation in progress or intention to pursue is preferred
• 3–5 years of experience in a full-cycle accounting environment
• Experience with general ledger functions and month-end close processes
• Proficiency in Microsoft Excel, including lookup functions and pivot tables
• Experience with accounting software such as QuickBooks; MXP experience is an asset
• Strong attention to detail and ability to meet deadlines
• Ability to prepare clear financial summaries for internal stakeholders

Salary: $68,500-$80,000 CAD

Tâches principales:

We're looking for a high performing Inside Sales Rep to join our team and help ensure LTP's dealers and Outside Sales Reps are supported with best-in-industry service. In this role, you'll be the go-to person for all the day-to-day operations in your territory, from staying in touch with dealers and providing top-notch service, to creating reports and making sure all customer order needs are met. This role will additionally be integral to supporting LTP's French-language customers. If you're a people person who loves keeping things organized, this is the job for you!

We welcome applications from individuals of all backgrounds and identities. We believe in fostering a diverse and inclusive workplace where everyone's unique perspectives and talents contribute to our success. We encourage candidates from underrepresented groups to apply as we strive to build a team that reflects the diversity of the communities we serve. Your voice matters here, and we are committed to creating an environment where everyone feels valued, respected, and empowered to thrive.

If you're excited about this opportunity, we'd love to hear from you! Send your resume and cover letter to employment@livetoplaysports.com, and let's start the conversation.

• Provide customer service and support to dealers, addressing needs and requests in a professional and positive manner.
• Communicate with Outside Reps on a daily cadence, provide territory updates, and work collaboratively to ensure that all dealer needs are met.
• Proactively review open order and exception reports.
• Ensure smooth shipping and effective delivery of LTP products and services.
• Work with outside reps to drive business in your territory.
• Communicate with the Sales Reps to ensure orders are submitted and shipped on time to meet all order entry deadlines and shipping windows as outlined.
• Enter and process return authorization requests for dealers and sales reps.
• Provide special events and technical support where needed.

Qualifications requises:

• 2 years of relevant experience within the bike industry.
• Post-Secondary education.
• Strong organizational and problem-solving skills, flexibility.
• Ability to work independently and with a team.
• Familiarity with LTP products or with the cycling industry is a plus.
• Good computer skills with spreadsheets, word processing, and MS Office Suite.
• Ability to maintain excellent attendance and punctuality.
• Ability to speak and write in French is required.

The Salary range for this position is $42,800-$55,000 per year. The successful candidate will be offered a salary that aligns with their level of experience and the position's requirements.

Job Types: Full-time

Tâches principales:

The Outside Sales Rep builds relationships with current dealers and cultivates future dealers within their territory. They are the face of the company and work to drive their business.

Reporting directly to Regional Sales Manager, this position requires extensive travel within designated region to drive sales and achieve sales targets in all brand categories.

• Grow sales and brand representation within assigned territory to achieve sales targets
• Manage all aspects of dealer business in terms of sales, sales training, merchandising, POP
• Establish and maintain effective dealer relationships
• Seek out and establish new sales opportunities
• Forecast territory sales to support planning and activities
• Coordinate and present product knowledge seminars on company products
• Organize special events with dealers and with internal events team where required
• Actively manage call schedule to ensure assigned territory is covered in a timely manner
• Facilitate the credit process including credit limits
• Respond to requests from sales, credit and merchandising
• Follow up with warranty and service issues
• Review pricing on program price sheets, and report any changes
• Review sales by category for all key partners, and discuss with dealer
• Follow-up with support of inside sales associate
• Discuss territory strategy plans with inside sales associate where applicable
• Reporting such as weekly sales plan, key territory information, preseason sales
• Participate in sales training
• Review sample account and sell off samples to maintain reasonable sample account amount
• Utilize social media to connect with potential dealers

Qualifications requises:

• Sales territory management experience
• Demonstrated ability to accurately forecast, close sales and achieve sales quotas
• Outside sales / Cycling retail related experience
• Post-Secondary education preferred with emphasis on Business
• Able to travel extensively, up to 50%
• CRM experience
• Excellent organizational and time management skills
• Ability to work in a team environment
• Effective verbal and written communication skills
• A solid understanding of cycling product
• Ability to use sales reporting to identify opportunities
• As needed, work varying shifts such as evenings, weekends
• Experience with Microsoft suite
• Valid driver's license and passport

Tâches principales:

Overview

Norco is evolving into a global contender - building a brand that is grounded in Canadian roots, rider-first values and performance without pretense. To elevate how we show up around the world, we're hiring a Brand Designer who can bring fresh ideas, strong creative instincts and a globally competitive visual point of view.

This role is for a designer who loves concepting as much as crafting, and who's energized by the chance to help shape the next chapter of a heritage mountain bike brand. You have a passion for the outdoors, and understand the MTB culture, the community and what makes this space unique.

You'll work across brand campaigns, product launches, digital content and race division creative, with space to explore, push ideas forward and bring new life to Norco's visual identity.

If you're hungry, collaborative, organized and excited to build something meaningful — you'll thrive here.

What You'll Do

Creative Development

• Lead visual concepting for brand moments, campaigns and key product launches
• Contribute to the evolution of Norco's visual identity and creative direction
• Develop moodboards, concept decks and visual narratives that elevate the brand globally
• Translate strategy and brand positioning into standout creative ideas
• Create hero assets, key visuals and high-impact social/digital concepts

Design Execution

• Design across digital and print: social, web, campaign assets, launch creative, ads, packaging and event materials
• Work with the Creative Lead to turn concepts into scalable toolkits
• Guide Production Designer on adaptations, scaling and rollout

Content & Production

• Collaborate with photographers and filmmakers on shoots
• Support creative direction on photo/video sets when needed
• Help ensure content reflects Norco's brand tone, visual identity and campaign goals

Cross-Functional Collaboration

• Partner with Product Marketing, Digital, Sales and Sports Marketing
• Support Norco Race Division creative (hero moments, athlete content, race visuals)
• Bring strong creative thinking to internal briefs and workshops

Qualifications requises:

Creative & Conceptual Strength

• 3–6 years of design experience, ideally in brand, creative agency or in-house creative roles
• A portfolio that shows conceptual thinking, strong visual storytelling and clean execution
• Ability to turn loose ideas into clear, compelling creative directions
• Understanding of global brand aesthetics and modern outdoor/sport design trends

Design Craft

• Skilled in Adobe Creative Suite (Illustrator, Photoshop, InDesign; motion or XD/Figma is a plus)
• Strong typography, composition, layout and colour sense
• Experience building campaign creative, key art, or visual identity systems

Photo/Video & Content

• Experience participating in or supporting photo/video shoots
• Ability to collaborate with content creators, photographers and filmmakers
• Understanding of social-first creative and how content performs across platforms

Working Style

• Organized, detail-oriented and reliable in a fast-moving environment
• Able to manage multiple projects and meet deadlines
• Low-ego collaborator who's open to feedback and excited to iterate
• Curious, proactive and hungry to grow into a larger creative role
• An appreciation for outdoor culture and mountain biking is a bonus (but not required)

What This Role Unlocks

• The chance to help build a globally recognized mountain bike brand
• A seat at the table shaping the look and feel of Norco's next chapter
• Creative range across brand, digital, product, sports marketing and campaign work
• Collaborating with athletes, creators and global partners
• A clear growth path toward Senior Designer / Associate Creative Director in the future

Salary Range: $70,000–$80,000

How to Apply

Please submit:

• Your portfolio (required)
• Resume
• A short note about why you want to shape Norco's creative future