Emplois

We want you

Attention : en raison de l'impact croissant du COVID-19, notre priorité absolue est la sécurité de nos employés et des mesures sont prises pour gérer efficacement notre réponse à l'épidémie. Par conséquent, nous suspendons temporairement nos entrevues. Nous vous encourageons cependant à continuer de postuler pour des postes s'ils vous intéressent et nous avons hâte de discuter avec vous très bientôt!

Depuis plus de cinquante ans, nous sommes l'un des principaux acteurs dans le marché du vélo, tant au Canada qu'à l'étranger. Notre entreprise fut d'abord dirigée par une seule personne dans une petite ville de Colombie-Britannique et nous sommes restés fidèles à cet héritage qui a contribué à nous faire progresser. Nous avons maintenant trois bureaux internationaux, deux centres de distribution et plus d'une centaine d'employés dévoués qui contribuent à notre succès continu dans l'industrie du vélo.

Nous travaillons fort, mais nous roulons tout aussi fort. Chez Live to Play Sports, il y a un espace réservé pour garer nos propres vélos, ainsi qu'une douche et des casiers pour inciter les employés à se rendre au travail sur deux roues. Il y a presque toujours quelqu'un qui est parti rouler quelque part, que ce soit sur la route ou en montagne, pour faire des sauts sur terre battue ou simplement pour une balade. Si vous désirez travailler dans un espace convivial où la culture dévouée et passionnée du vélo réunit des gens qui aiment le plein air, nous aimerions vous connaître.

Live to Play Sports Group Inc est un employeur qui valorise la diversité et favorise l’équité en matière d'emploi. Lors du processus de sélection, des mesures d'adaptation en matière d'accessibilité peuvent être fournies à la demande des candidates et des candidats. Ces derniers sont embauchés en fonction de leurs compétences, du mérite et des besoins de l'entreprise.

Web Developer, Full Stack

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

Reporting to the Digital Marketing Manager, the Web Developer collaborates with the Web Development Team to assist with the ongoing development and maintenance of consumer facing websites. With this role comes the opportunity to work on a broad range of exciting projects at one of Canada’s most exciting and well-established bicycle brands. Our fun and fast-paced team fosters a flexible and supportive atmosphere that encourages work-life balance.

  • Responsible for development and maintenance of consumer facing websites
  • Participate in the design, development and scalability of software
  • Gather and address technical and design requirements
  • Build out the front-end of applications via mock ups
  • Build out features with both desktop and mobile responsive design
  • Develop client-side and server-side architecture
  • Build reusable code and libraries where necessary for the future
  • Write clean, functional code for both front and back-end
  • Work within code framework set out by existing Web Team
  • Troubleshoot, debug, upgrade software where necessary
  • Collaborate on the implementation of SEO strategies
  • Perform UI tests to optimize performance
  • Image resizing, uploading of content onto the website
  • Data processing + formatting
  • Follow emerging technologies

Qualifications requises:

  • 3-5 Years, Full Stack Development experience
  • Experience working with git (Version Control)
  • Knowledgeable with REST APIs
  • Experience working with eCommerce development
  • Integration with third party software including but not limited to Mailchimp,
  • Klaviyo, and Zendesk
  • Excellent communication and teamwork skills
  • Experience working with large scale, high volume websites
  • Experience with the following:
    • HTML, CSS, Javascript, JQuery, PHP, MySQL
    • Experience with XHR Development/json
    • Knowledge of MVC development framework
    • CMS Development (CMS Builder)
  • Experience with Adobe Suite and Excel
  • Organized with great attention to detail
  • Analytical cognizance

Marketing Generalist – Axiom / 49n

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

The Marketing Generalist will play a pivotal role in the marketing strategy primarily for Axiom Cycling Gear. This role will conceptualize, produce and manage marketing activities across a multi-channel environment.

  • Responsible for the multi-channel marketing strategy that drives the brand and marketing objectives across consumer and product lifecycles
  • Define and maintain brand guidelines
  • Direct and manage the work of the internal publishing team, translators and external agencies and/or freelancers
  • Project management using tools, provide ongoing updates
  • Plan, develop and execute digital programs and campaigns
  • Ensure all content is on-brand, consistent in terms of style, quality and tone of voice
  • Develop and manage all sources of content such as ambassadors, media, influencers
  • Integrate market insights into compelling visual and verbal communications
  • Create content in a wide variety of formats including blog posts, landing pages, product packaging, product pages, copy for events, sales enablement and email
  • Social media management across all platforms
  • Generate, procure and publish content that reinforces brand identity
  • Analyze social media platforms for reach, engagement and conversion
  • Gather data and analytics, making recommendations based on those results
  • Responsible for the social media optimization strategy including social profiles and customer interactions as required
  • Provide project direction and feedback on all creative from concept to production including merchandising, print, packaging, web, campaign, social, sponsorship and partnership requirements
  • Prepare concepts, layouts and graphic elements creatively and accurately for digital and print
  • Aid in the coordination and execution of video and image projects including idea generation, writing scripts, coordinating logistics

Qualifications requises:

  • Bachelor’s degree in Marketing, or equivalent work experience
  • Experience in the Bicycle or Outdoor industry
  • Strong knowledge of preparing creative briefs
  • In-depth understanding of digital platforms including Google Analytics, Instagram, Facebook, YouTube, LinkedIn, Twitter
  • Strong understanding of social media-based content creation and strategy
  • Organizational skills with the ability to work in a fast-paced environment with tight deadlines
  • Proven writing and editorial skills
  • Fluent in current industry software, primarily Adobe Creative Suite (i.e. Illustrator, InDesign, Photoshop, etc.) and Microsoft Office
  • Excellent working knowledge of photography/videography, photo editing programs and graphic design
  • Solid digital, print production and creative thinking skills

eBike tech Rep, Bosch

Lieu de travail: Toronto Office

Tâches principales:

The E-bike Tech Rep is part of the Inside Sales/Customer Service team at LTP and administers the day-to-day responsibilities related to supporting the Bosch dealer base across Canada. This position is tasked with providing industry renowned customer service, training and technical support for the Bosch E-bike system.

  • Provide top-notch customer service via email, phone and in person
  • Frontline support of Bosch E-bike dealers via Canadian Bosch service hotline
  • Process orders for spare parts supply for both bicycle dealers and authorized Bosch OE customers
  • Drive accessory business for bicycle dealers and authorized Bosch OE customers
  • Troubleshooting, technical support and warranty service for bicycle dealers
  • Training registration process for bicycle dealers
  • Facilitate both in-house and onsite training for new and existing Bosch E-bike dealers
  • Assist in collecting and compiling reporting metrics

Qualifications requises:

  • Post-Secondary degree or equivalent experience
  • Experience with E-bike technology and products, and/or with the cycling industry
  • Strong organizational and problem-solving skills, flexibility
  • Ability to work independently and with a team
  • Experience with project management
  • Strong computer skills with MS Office Suite including MS Dynamics CRM
  • Ability to travel to the US for Bosch training and meetings
  • Able to manage monthly expenses related to booking conference rooms and rental cars
  • Valid drivers license and passport
  • Personal transportation for local business travel, expenses reimbursed
  • Able to travel frequently as required (seasonal)

Warranty Service Technician

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

The Warranty Service Technician performs technical service on a variety of bicycle components, including, but not limited to suspension forks, rear shocks, hydraulic brakes, seat posts and wheels. This role provides legendary customer service and technical support to Dealers and Sales Reps via the phone and e-mail to ensure product warranties, service and inquiries are answered in a timely, accurate and professional manner.

  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc
  • Repair and servicing of Rock Shox, SRAM, KS, Zipp, Cane Creek, Crank Brothers, Thomson and other related products
  • Work with other service technicians to process service items as a team
  • Ensure accuracy of returns, orders, service / repair work, and all other related transactions
  • Communicate with customers accordingly and resolve issues in a timely manner
  • Process returns/warranties and complete service per department procedures, using proper codes to correctly categorize returns. Proactively communicate persistent quality control issues within the department and to other departments as necessary
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics
  • Provide special events and technical support where needed

Qualifications requises:

  • College or University degree or equivalent experience.
  • Strong bicycle technical knowledge, able to access and repair most bike related issues.
  • Strong organizational and problem-solving skills, flexibility, and the ability to work independently and with a team.
  • Familiarity with LTP products or with the cycling industry is an asset.
  • Good computer skills and working knowledge of spreadsheets, word processing, and MS Office Suite.
  • Ability to speak and write in French is an asset.

Inside Sales Rep

Lieu de travail: Port Coquitlam Head Office and Toronto Head Office (1 position available in each location)

Tâches principales:

The Inside Sales Associate will administer the day-to-day details related to supporting the LTP dealer base and outside Sales Reps, providing industry renowned customer service. This includes daily communication, reporting, and fulfilling all the needs & requests surrounding customer order management.

  • Service Canadian accounts and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
  • Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
  • Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
  • Ensure that all orders are shipping within the requested shipping window
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, product inquiries, shipping concerns etc) are resolved in a timely fashion.
  • Work in conjunction with the sales representative(s) to drive business (achieving and exceeding targets) for assigned territories.
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
  • Enter and process return authorization requests for dealers and sales reps
  • Provide special events and technical support where needed.

Qualifications requises:

  • 2 years of relevant experience
  • Post-Secondary education
  • Strong organizational and problem-solving skills, flexibility
  • Ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is an asset

Marketing Specialist (1 year contract)

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

  • Develop and manage the annual marketing calendar
  • Key project manager for product launches and brand campaigns through their entire lifecycle
  • Collaborate on developing marketing strategies around product launches, brand campaigns and the consumer lifecycle
  • Develop, manage and report on brands marketing budgets as well as individual projects and report on success
  • Capitalize on opportunities to promote or cross promote brands to amplify messaging
  • Develop and maintain positive relationships with media and brand partners to support brand activation in domestic and international markets
  • Contributes to creative ideas for all product launches throughout the entire lifecycle of the product
  • Project manage bike reviews (product seeding, bikes for review, return of bikes etc.)
  • Develop and maintain a competitive library that allows us to understand changing marketing conditions and allows us to respond accordingly
  • Creation and execution of marketing presentations
  • Participation in media and corporate events
  • Management of assigned programs (ie Women’s Ambassador Program)
  • Provide marketing support to sales and customer service teams, industry events, hosted events and webinars
  • Develop and report on all KPIs related to product launches.
  • Research, recommend, track and show an ROI from all digital product campaigns and product media buys
  • Responsible for driving dealer educational program

Qualifications requises:

  • Knowledgeable about the cycling industry
  • Copywriting experience
  • Media releases and risk management
  • Digital analytics reporting and analysis (KPIs and Trends)
  • Website updates and familiarity with CMS systems
  • Impeccable written and oral English skills + proof reading
  • Exceptional attention to detail
  • Ability to multitask and manage time effectively to meet deadlines
  • Ability to work in a fast-paced, rapidly changing environment
  • Intermediate-Advanced knowledge of Microsoft Office (Outlook, Word, PowerPoint, Excel)
  • Excellent interpersonal and communication skills

Warranty Tech

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

The LTP Warranty Technician will provide legendary customer service and technical support to Dealers and Sales Reps via the phone and e-mail to ensure product warranties, service and inquiries are answered in a timely, accurate and professional manner.

  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding Live to Play products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc.
  • Perform technical service on a variety of bicycle components, including - but not limited to - suspension forks, rear shocks, hydraulic brakes, seat posts and wheels.
  • Ensure accuracy of orders, returns, service work, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner.
  • Process returns/warranties and complete service per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact.
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics.
  • Provide special events and technical support where needed.

Qualifications requises:

  • 1 year of relevant experience
  • Post Secondary education
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record