Emplois

We want you

Depuis plus de cinquante ans, nous sommes l'un des principaux acteurs dans le marché du vélo, tant au Canada qu'à l'étranger. Notre entreprise fut d'abord dirigée par une seule personne dans une petite ville de Colombie-Britannique et nous sommes restés fidèles à cet héritage qui a contribué à nous faire progresser. Nous avons maintenant trois bureaux internationaux, deux centres de distribution et plus d'une centaine d'employés dévoués qui contribuent à notre succès continu dans l'industrie du vélo.

Nous travaillons fort, mais nous roulons tout aussi fort. Chez Live to Play Sports, il y a un espace réservé pour garer nos propres vélos, ainsi qu'une douche et des casiers pour inciter les employés à se rendre au travail sur deux roues. Il y a presque toujours quelqu'un qui est parti rouler quelque part, que ce soit sur la route ou en montagne, pour faire des sauts sur terre battue ou simplement pour une balade. Si vous désirez travailler dans un espace convivial où la culture dévouée et passionnée du vélo réunit des gens qui aiment le plein air, nous aimerions vous connaître.

Live to Play Sports Group Inc est un employeur qui valorise la diversité et favorise l’équité en matière d'emploi. Lors du processus de sélection, des mesures d'adaptation en matière d'accessibilité peuvent être fournies à la demande des candidates et des candidats. Ces derniers sont embauchés en fonction de leurs compétences, du mérite et des besoins de l'entreprise.

Bicycle Development Engineer

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

  • Suspension kinematic design to meet the needs of industry leading full suspension bicycles
  • 2D and 3D design, coordination of manufacture and assembly of prototype bicycles
  • Responsibility of planning and execution of testing activities
  • Management of components, consumables and spares required for testing activities
  • Development of software required to analyze data acquired from lab and field-testing activities
  • Working closely with third party suspension and component manufacturers
  • Providing feedback of compatibility and function on prototype bicycle designs to product and engineering teams
  • Communicate project status, achieve project performance, timeline and cost objectives
  • Identify process improvements to advance efficiency and quality
  • Support R&D design activities

Qualifications requises:

  • Mechanical Engineering degree or related post-secondary degree/diploma or equivalent experience
  • 2+ years related work experience
  • Passion and enthusiasm for cycling and knowledge of bicycle technology, standards and trends
  • High mechanical aptitude for bicycles and the ability to diagnose and solve technical issues
  • Excellent analytics and documentation skills
  • Natural problem-solving ability and superb attention to detail
  • Strong understanding of suspension kinematic and suspension component design
  • Sensitivity to ride feel characteristics of suspension bicycles
  • Experience with a structured product development process and best practices
  • Excellent organization and time management skills; ability to balance and prioritize multiple objectives in a fast-paced, deadline-driven environment
  • Experience with MATLAB, scripting and data analysis software
  • Experience with Solidworks including PDM
  • Good understanding of technical drawings and tolerance analysis
  • Ability to travel internationally

Customer Service Supervisor

Lieu de travail: Etobicoke, ON

Tâches principales:

The Customer Service Supervisor is responsible for the Customer Service/Inside Sales and Warranty regional team. The team administers the day-to-day details related to supporting the LTP dealer base and outside Sales Reps, providing industry renowned customer service. They develop strategies to motivate and assist the inside sales team in driving sales with a focus on surpassing quarterly sales targets. This role reports to the Regional Sales Manager and works in conjunction with the Outside Sales team to achieve goals for the assigned geography.

  • Lead the Customer Service, Inside Sales and Warranty team, supervising the department’s day-to-day functions
  • Responsible for the planning and execution of customer service strategies
  • Establish team goals and ensure they are being achieved
  • Develop programs to drive sales with focus on surpassing quarterly sales targets
  • Report on KPI, metrics, accounts and provide analytics
  • Ensure that all staff are properly trained and following company customer service policies
  • Maintain knowledge level of team regarding product and technical capability
  • Facilitate communication between sales, warranty, credit, merchandising and warehouse departments
  • Ensure delivery of services within established time frames
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, product inquiries, shipping concerns etc) are resolved in a timely fashion
  • Monitor workloads and turnaround times in Customer Service, Inside Sales, Warranty and Repair
  • Maintain systems to ensure demands are met for maximum productivity
  • Assist with customers (phone, email, chat) as required
  • Coordinate set up and events such as product launches, shows, sales or meetings

Qualifications requises:

  • 3+ years of experience in leading a customer service team
  • Post Secondary education
  • Familiarity with LTP products or cycling product knowledge an asset
  • Strong working knowledge of Excel and the MS Office Suite (Word, Power Point)
  • Experience with eCommerce
  • Detail-oriented, an analytical problem-solver
  • Flexible, resilient, and adaptable to changes
  • Strong organizational and problem-solving skills, flexibility
  • Knowledge of CRM systems
  • Ability to speak and write in French is preferred

Demo & Event Coordinator

Lieu de travail: California, USA

Tâches principales:

The position of Demo & Event Coordinator serves to support a wide range of consumer and dealer events across the assigned region including consumer shows, dealer demos, product training and bike festivals. This role will coordinate, manage and maintain the demo fleet. This role requires a strong knowledge of event coordination and bicycle maintenance. The ideal candidate will reside in Central to Northern California.

  • Plan the seasonal calendar in coordination with the Regional Sales Manager
  • Prepare bicycle demos for assigned regional events and provide event report
  • Responsible for mechanical work such as bike builds prior to season and ongoing mechanical work as needed during peak seasons
  • Manage inventory levels to ensure bikes function properly at all times
  • Event coordination including event logistics, site set up, and bike availability
  • Onsite consumer interaction and support for events
  • Responsible for event vehicles and trailer upkeep such as service work, cleaning, inventory supply accuracy and driving to all assigned events
  • Deliver training program to retailers in the region
  • Support the marketing strategy including providing content and regional insights
  • Understand the social media platform and presence of LTP brands
  • Measure successes and improvements through evaluation reports

Qualifications requises:

  • 3 years’ experience in a related position in the outdoor industry (Bike shop experience preferred)
  • Ability to travel up to 75% of the time during prime season (April-August)
  • Post-secondary education or related
  • Bicycle Maintenance Certification (ie. UBI) or strong bike service experience
  • Unrestricted Driver’s license
  • Proficient in social media
  • Passion for cycling and/or outdoor activity
  • Valid Passport and unrestricted travel
  • Able to regularly lift heavy loads, to 50lbs or more, on varied terrain
  • Well organized and an excellent communicator
  • Working knowledge with MS Office
  • First Aid Certification

Représentant des ventes externes (Québec)

Lieu de travail: Quebec

Tâches principales:

Nous sommes en train de réviser les territoires du Québec et nous aurons plusieurs opportunités de Représentant des Ventes Extérieures. Veuillez noter votre géographie / région préférée avec votre candidature.

Le représentant des ventes externes établit des relations avec les détaillants actuels et développe des relations avec les futurs détaillants sur son territoire. Il est le visage de l'entreprise et travaille à la conduite de ses affaires. Relevant directement du directeur régional des ventes, ce poste nécessite de nombreux déplacements dans la région pour générer des ventes et atteindre les objectifs de vente de toutes les catégories de marques.

  • Augmenter les ventes et la représentation de la marque sur le territoire attribué pour atteindre les objectifs de vente
  • Gérer tous les aspects des activité des détaillants en termes de vente, formation à la vente, marchandisage et PLV
  • Établir et maintenir des relations efficaces avec les détaillants
  • Rechercher et établir de nouvelles opportunités de vente
  • Prévoir les ventes sur le territoire pour faciliter la planification et les activités
  • Coordonner et présenter des séminaires de formation sur les produits de la compagnie
  • Organiser des événements spéciaux avec les détaillants et, s'il y a lieu, les équipes d'événements internes
  • Gérer activement le calendrier des appels pour s’assurer que le territoire attribué soit couvert rapidement
  • Faciliter le processus de crédit, y compris les limites de crédit
  • Répondre aux demandes des ventes, du crédit et du marchandisage
  • Faire le suivi des problèmes de garantie et de service
  • Examiner les prix sur les feuilles de prix des programmes et signaler tout changement
  • Examiner les ventes par catégorie de tous les partenaires clés et en discuter avec les détaillants
  • Effectuer le suivi auprès du représentant des ventes internes
  • Discuter des plans stratégiques de territoire avec un représentant aux ventes internes, s'il y a lieu
  • Préparer des rapports tels que plans de vente hebdomadaires, informations sur le territoire, ventes présaison
  • Participer à la formation en vente
  • Examiner le compte échantillons et vendre des échantillons pour maintenir un niveau raisonnable d'échantillons
  • Utiliser les médias sociaux pour entrer en contact avec des détaillants potentiels

Qualifications requises:

  • Expérience en gestion de territoire de vente
  • Capacité démontrée à prévoir avec précision, à conclure les ventes et à atteindre les quotas de vente
  • Expérience liée aux ventes externes et au cyclisme
  • Études postsecondaires souhaitables, avec un accent sur les affaires
  • Capacité à voyager fréquemment
  • Excellentes compétences en organisation et en gestion du temps
  • Capacité à travailler en équipe
  • Compétences en communication verbale et écrite
  • Excellente compréhension des produits cyclistes
  • Capacité à utiliser les rapports de vente pour identifier les opportunités d'affaires
  • Au besoin, travailler selon différents horaires tels que soirs et fins de semaine
  • Expérience avec la suite Microsoft
  • Permis de conduire et passeport valides
  • Expérience en CRM

Warranty Tech

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

The LTP Warranty Technician will provide legendary customer service and technical support to Dealers and Sales Reps via the phone and e-mail to ensure product warranties, service and inquiries are answered in a timely, accurate and professional manner.

  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding Live to Play products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc.
  • Perform technical service on a variety of bicycle components, including - but not limited to - suspension forks, rear shocks, hydraulic brakes, seat posts and wheels.
  • Ensure accuracy of orders, returns, service work, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner.
  • Process returns/warranties and complete service per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact.
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics.
  • Provide special events and technical support where needed.

Qualifications requises:

  • 1 year of relevant experience
  • Post Secondary education
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record

VP Sales

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

The VP Sales is responsible for sales strategies that create new revenue opportunities, while harvesting and expanding existing business, that lead to sustainable and growing revenue streams. This role reports to the President/CEO and is an integral part of the company’s leadership team. The VP Sales has exceptional strategic skills, ability to execute and report on results, is someone who can impart knowledge and motivate the organization to succeed within the cycling, outdoor lifestyle industry.

  • Lead the development and performance of the global sales strategy to achieve the objectives of the company for revenue and market growth
  • Align with the leadership team on the overall company strategy through decision making, prioritization and tactical execution
  • Accelerate sales in the North American outdoor/lifestyle channels through balancing the in-store and online selling experience
  • Lead the sales division team by inspiring, mentoring and coaching the team to achieve goals
  • Create actionable business and sales strategies for channels by identifying key challenges, business climate changes and long-term goals
  • Identify and generate business opportunities
  • Assist in opportunity qualification and risk assessment
  • Optimize the customer lifecycle and drive reliable, customer success driven growth
  • Develop and coordinate sales selling cycle and methodology, using refined metrics to ensure accountability
  • Manage reporting cycles, forecasts, pipeline and revenue expectations; develop and implement dashboards and metrics for analysis and predictability of the sales business
  • Analyze and evaluate the effectiveness of sales, methods, costs, and results
  • Partner with functional leaders, offering knowledge on market and customer needs
  • Work with Marketing to optimize brand experience across channels
  • Negotiate contracts and provide all follow-up to deliver signed contract
  • Manage sales budgets and oversee the development and management of internal operating budgets.

Qualifications requises:

  • Cycling or outdoor lifestyle industry experience
  • Senior level brand sales management experience in North America
  • Ten years of experience in a senior-level sales position
  • Proven B2B/B2C channel and distribution knowledge
  • Experience in strategic planning and execution
  • Knowledge of contracting, negotiating, and change management
  • Knowledge of structuring sales quota goals and revenue expectations
  • CRM and digital experience
  • Highly proficient in Microsoft Office
  • Professional written and verbal communication and interpersonal skills
  • Ability to motivate teams within tight timeframes and simultaneously manage several projects
  • Represent the company at various community and/or business meetings to promote the company
  • Willingness to work a flexible schedule as needed
  • Ability to travel to the USA and internationally

Creative Manager

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

Norco Bicycles is seeking a Creative Manager. Successful candidates will have a history of leading a best in class creative team and be motivated by storytelling and weaving their passion for mountain biking into creative marketing initiatives. You will be responsible for both in-house and contract/agency creative projects that deliver a quality, consistent brand look, feel and experience. Your portfolio should be a mix of imaginative ideas and effective execution, and demonstrate strong project management skills and organization. You should inspire others and challenge your team to think in new ways in pursuit of objectives. With a strong background in events, print, video, and digital, you will translate business goals into results-driven, creative and inspiring deliverables that don’t just talk about bikes, but connect with riders meaningfully and emotionally.

  • Direct and manage the work of the creative team and external agencies and/or freelancers, providing day-to-day project direction and feedback on all creative including merchandising, web, app, campaign, social, sponsorship and partnership requirements from concept to production
  • Art direct and produce brand creative, new and innovative campaigns, photo shoots, video, advertisements to help drive both new and current consumer engagement through engaging and relevant content
  • Lead and coach a team that includes graphic designers, video producers, photographers and copywriters
  • Provide leadership to maintain the integrity of all creative processes and to apply best practices for new processes and enhancements
  • Unifying visual identity and messaging across all internal and external channels and ensures all communications maintain a high level of quality, feature a consistent tone and style, and support/reinforce our brand
  • Manage projects, and overseeing the team workload by leveraging tools such as creative and project briefs, work-back schedules, and marketing calendars
  • Ensure all creative output is pixel perfect and copy-immaculate, every-time
  • Create rules, processes, and guidance for creative project briefs, briefing stakeholders on these rules, ensuring consistency and quality benchmarks are always met in execution
  • Work with internal cross-functional teams to develop a deep understanding of customer and influencer insights and to integrate those insights into compelling visual and verbal communications
  • Support other marketing projects requiring content or design expertise and support
  • Maintain designated content sections of the LTP Intranet (Marketing Resources)

Qualifications requises:

  • Graduate of College level Graphic, Fine or Media Arts, Marketing or Communications programs
  • Experience working with and managing a creative team
  • 5+ years of experience in a similar creative role
  • Experienced preparing creative briefs and directing creative agencies, photographers, videographers and graphic designers
  • Experienced with planning and strategic (aligned with business goals and objectives) creative development
  • Strong understanding of the importance of branding and of fostering a voice for a product or service.
  • Advanced knowledge of aesthetic, typography, colour and form
  • Excellent working knowledge of photography, photo editing programs and graphic design
  • Understands how copy drives response rates and producing highly responsive messaging with compelling calls-to-action.
  • Superior knowledge of MS Office and Adobe Creative Suite: Photoshop, Illustrator, InDesign, PowerPoint

Sales Associate

Lieu de travail: Norco North Shore

Tâches principales:

The role of the Sales Associate is to provide customer service on the sales floor of an established bicycle shop. Comprehensive bicycle training is provided along with huge online knowledge resources.

  • Provide exemplary customer service including greeting and ensuring needs are met
  • Engage in conversation with customers; listen to and qualify their needs in an open, friendly and efficient manner
  • Ensure all necessary jobs and tasks are completed such as the opening checklist, restocking merchandise, cleaning
  • Ensure all sale items are well labelled and properly displayed and/or merchandised
  • Ensure products are properly displayed and merchandised in the correct areas
  • Support other departments including the Service Manager and technicians as needed
  • Have a direct consciousness regarding environmental sustainability and reducing the stores waste footprint.
  • Assisting opening and closing of the store, as required

Qualifications requises:

  • 1 year retail experience, ideally in the cycling or outdoor industry preferred
  • Detailed and extensive knowledge of bicycles of all types
  • Attention to detail and efficient
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Experience with POS systems

Warehouse Worker

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

Since 1964, Live to Play Sports Inc. has been Canada’s leading distributor of premium bicycles, parts and accessories, selling over 80 world-class cycling brands. Live to Play Sports also owns and operates several proprietary brands, including Norco Bicycles and Axiom Cycling Gear. Norco Bicycles is a high-performance brand of choice for cyclists around the world. Our head office and Canadian Distribution Centre is in Port Coquitlam, British Columbia.

We currently have permanent Full-time Warehouse positions in our Port Coquitlam Distribution Centre.

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Qualifications requises:

  • A minimum of 1 year related experience in shipping or warehouse environment
  • Forklift experience, preference given to certified operators
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker. Full training provided
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs)
  • Strong attention-to-detail
  • Punctual and dependable
  • Able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required


Only those candidates being considered will be contacted.

Job Type: Full-time

Salary: $18.00 /hour