Emplois

We want you

Attention : en raison de l'impact croissant du COVID-19, notre priorité absolue est la sécurité de nos employés et des mesures sont prises pour gérer efficacement notre réponse à l'épidémie. Par conséquent, nous suspendons temporairement nos entrevues. Nous vous encourageons cependant à continuer de postuler pour des postes s'ils vous intéressent et nous avons hâte de discuter avec vous très bientôt!

Depuis plus de cinquante ans, nous sommes l'un des principaux acteurs dans le marché du vélo, tant au Canada qu'à l'étranger. Notre entreprise fut d'abord dirigée par une seule personne dans une petite ville de Colombie-Britannique et nous sommes restés fidèles à cet héritage qui a contribué à nous faire progresser. Nous avons maintenant trois bureaux internationaux, deux centres de distribution et plus d'une centaine d'employés dévoués qui contribuent à notre succès continu dans l'industrie du vélo.

Nous travaillons fort, mais nous roulons tout aussi fort. Chez Live to Play Sports, il y a un espace réservé pour garer nos propres vélos, ainsi qu'une douche et des casiers pour inciter les employés à se rendre au travail sur deux roues. Il y a presque toujours quelqu'un qui est parti rouler quelque part, que ce soit sur la route ou en montagne, pour faire des sauts sur terre battue ou simplement pour une balade. Si vous désirez travailler dans un espace convivial où la culture dévouée et passionnée du vélo réunit des gens qui aiment le plein air, nous aimerions vous connaître.

Live to Play Sports Group Inc est un employeur qui valorise la diversité et favorise l’équité en matière d'emploi. Lors du processus de sélection, des mesures d'adaptation en matière d'accessibilité peuvent être fournies à la demande des candidates et des candidats. Ces derniers sont embauchés en fonction de leurs compétences, du mérite et des besoins de l'entreprise.

Warranty Mechanic Technician

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding Live to Play products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc.
  • Perform technical service on a variety of bicycle components, including - but not limited to - suspension forks, rear shocks, hydraulic brakes, seat posts and wheels.
  • Ensure accuracy of orders, returns, service work, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner.
  • Process returns/warranties and complete service per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact.
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics.
  • Provide special events and technical support where needed

Qualifications requises:

  • College or University degree or equivalent experience
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record

Customer Service Rep, Ecommerce

Lieu de travail: Toronto & Port Coquitlam

Tâches principales:

  • Interact with end user, provide critical customer service and troubleshooting guidance
  • Serve as the first point of contact with customers via phone, email, live chat and various social media channels, all funneled through our Zendesk Support platform
  • Process all consumer orders placed through on Norco.com
  • Provide expert level guidance when choosing bike model and size for intended use
  • Proactively contact customers with order updates or delays
  • Candidate must be able to work with a high sense of urgency and well under pressure
  • Develop dynamic solutions to solve service related issues; be a problem solver while working within company guidelines
  • Facilitate positive, proactive communication amongst all internal departments
  • Assist with Warranty handling
  • Provide team support in a Call Center environment
  • Meeting set KPI’s related to volume and quality of work
  • Maintain a balance between company policy and customer benefit in decision making.
  • Handle customer concerns in the best interest of both the customer and the company.
  • Continuously evaluate and identify opportunities to drive process improvement that positively impacts the customer’s experience.

Qualifications requises:

  • Team player with a passion for cycling
  • Experience in an e-commerce environment
  • Professional phone and email etiquette
  • Minimum a college degree and 3+ years’ work experience in the bicycle industry in a consultative sales and technical role
  • Must possess strong oral and written communication and listening skills to effectively communicate with customers and all levels of employees in the organization
  • Flexibility and the ability to effectively prioritize multiple tasks in a fast-paced environment
  • Hands-on with strong problem-solving skills and high attention to detail
  • Proficiency in Microsoft office products (excel, word and outlook are essential)
  • Experience with Zendesk or other Customer Service Ticketing Systems
  • Timely and thorough follow-up
  • Organized and process oriented
  • Must be able to process escalated customer inquiries by telephone, email and live chat
  • French is an asset

Inside Sales Rep

Lieu de travail: Toronto Office

Tâches principales:

The Inside Sales Rep will administer the day-to-day details related to supporting the LTP dealer base and Outside Sales Reps, providing industry renowned customer service. This includes daily communication, reporting, and fulfilling all the needs & requests surrounding customer order management.

  • Service accounts and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
  • Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
  • Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
  • Ensure that all orders are shipping within the requested shipping window
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, product inquiries, shipping concerns etc) are resolved in a timely fashion.
  • Work in conjunction with the sales representative(s) to drive business (achieving and exceeding targets) for assigned territories.
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
  • Enter and process return authorization requests for dealers and sales reps
  • Provide special events and technical support where needed.

Qualifications requises:

  • 2 years of relevant experience
  • Post-Secondary education
  • Strong organizational and problem-solving skills, flexibility
  • Ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is an asset but not required

Warehouse Worker

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Qualifications requises:

  • A minimum of 1 year related experience in shipping or warehouse environment
  • Forklift experience, preference given to certified operators
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker. Full training provided
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required

Sales Associate, Bicycle

Lieu de travail: Norco North Shore

Tâches principales:

The role of the Sales Associate is to provide customer service on the sales floor of an established bicycle shop.

  • Provide exemplary customer service including greeting and ensuring needs are met
  • Engage in conversation with customers; listen to and qualify their needs in an open, friendly and efficient manner
  • Ensure all necessary jobs and tasks are completed such as the opening checklist, restocking merchandise, cleaning
  • Ensure all sale items are well labelled and properly displayed and/or merchandised
  • Ensure products are properly displayed and merchandised in the correct areas
  • Support other departments including the Service Manager and technicians as needed
  • Have a direct consciousness regarding environmental sustainability and reducing the stores waste footprint.
  • Assisting opening and closing of the store, as required

Qualifications requises:

  • 1-2 years retail experience, ideally in the cycling or outdoor industry preferred
  • Detailed and extensive knowledge of bicycles of all types
  • Attention to detail and efficient
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Experience with POS systems

Bicycle Mechanic/Bike Builder

Lieu de travail: Norco North Shore

Tâches principales:

  • Provide high level customer service through bike diagnosis and repair service
  • Efficiently assess and diagnose customer bicycle concerns and provide knowledge in a way that is understandable to the customer
  • Knowledgeable of suspension forks and shocks including servicing and tuning, suspension kinematics and bearing overhauls
  • Stripping and servicing all rear shock and forks from shim stack assemblies to damper servicing
  • Stripping and servicing of all rear shock and forks from shim stack assemblies to damper servicing, including seals and IFP’s
  • Build, tension and true wheels
  • Complete repairs as scheduled in a fast-paced service department
  • Schedule repairs as needed

Qualifications requises:

  • 2 year previous experience working in the service department in the cycling industry
  • Detailed and extensive knowledge of bicycles of all types, parts, tools, service techniques and parts compatibility
  • Knowledge of suspension forks and shocks, servicing and tuning, suspension kinematics, bearing overhauls Attention to detail and efficient and tidy work ethic
  • Knowledge of electronic gear installation preferred
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Microsoft Excel and Word competency
  • Experience with POS systems preferred

Warehouse Material Handler

Lieu de travail: Etobicoke, ON

Tâches principales:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Qualifications requises:

  • Basic computer skills required
  • Forklift experience, preference given to certified operators
  • Will train on machine use (counter balance, reach, and order picker lift trucks)
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Be able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required