Tâches principales:

The Credit Analyst assess and make decisions about customer credit applications using a range of criteria. The Credit Analyst ensures that the credit cycle keeps its natural flow: account opening, collections, order release and reevaluates customers as needed.

ROLE AND RESPONSIBILITIES

• Release orders for assigned territories and provide coverage as needed
• Collections include contacting customers regarding past due amounts
• Respond to phone inquiries
• Document all comments in Collection Memos
• Daily communication with sales and customer service reps on any issues that may arise
• Open new accounts
• Work with Allianz (insurance) requirements, control limits and any overdue accounts
• PayPal, cheques and credit card payment coding for application
• Review Aging with Credit Manager
• Bi-weekly meetings with Credit Manager and Sales Managers to review accounts
• Check PMSI expire dates
• Remove all Allianz unneeded Credit Limits to avoid charges
• Yearly review of Credit limits (under Manager's supervision)
• Assist with month end Inventory
• Assist with auditor's requests and send out auditor letters
• Review and clean out files

Qualifications requises:

• 2 years minimum of A/R and or Credit/Collections experience preferably in the US market
• Post-secondary degree or CCP designation an asset
• Ability to negotiate
• Proved experience in customer service and/or problem solving
• Strong knowledge of Microsoft Excel
• Able to work independently and within a team
• Positive and open attitude towards continuous improvement
• French is an asset

Tâches principales:

The Compliance Analyst manages Live to Play Sports Groups compliance and risk assessment strategy. They will lead and ensure the company's operations and procedures meet corporate, government, and industry trade compliance standards. This position requires extreme organization, problem-solving, research and communication skills to address potential risk for the organization as well as mitigation, legal and regulatory guidelines within our industry. This position reports directly to the VP, Operations.

ROLE AND RESPONSIBILITIES

• Ensure compliance with Canada and US regulatory requirements around Sporting Goods import / export activities.
• Provide cost optimization strategies within our global supply chain planning and management.
• Optimize workflows within Finance, Operations, and Logistics to reduce complexity and optimize for year-end auditing.
• Monitor and analyze changes to global trade regulations and other cross-functional initiatives that may impact the business.
• Establish and maintain baseline requirement for the business to effectively operate in compliance with regulatory requirements from US and Canada Trade.
• Coordinate and support global trade compliance activities, including reviews, audits, and monitoring, to mitigate risk and ensure regulatory compliance.
• Collaborate with cross-functional teams, including Operations, Finance, Product and other Vendor partners, to develop and implement effective compliance and risk mitigation strategies.
• Provide trade insights, analysis, and regulatory requirements to support the business with new market entry and new product discovery initiatives.
• Contribute to process development and improvements to support the company's objectives while ensuring compliance with regulatory requirements.
• Researching industry trade compliance regulations and policies.
• Evaluating internal operational and procedural compliance.
• Analyzing and updating existing compliance policies and related documentation.
• Communicating compliance policies and guidelines to Management and designated departments.
• Developing and executing new compliance policies and procedures as required.
• Applying for compliance certification and regulatory approval.
• Developing and maintaining a compliance recordkeeping system.
• Training employees on industry compliance requirements.
• Maintaining communication with compliance regulators and following up on applications.
• Provide valuable foresight and decision support through effective Business Intelligence (BI)
• Review contracts for business and legal risk issues including involvement in RFP/RFQ preparation including supporting negotiation of contracts terms with suppliers and customers.
• Preparing, developing, and testing of compliance of business through annual compliance audit processes.
• Analyze and measure performance to date and assess potential risks and opportunities.
• Participating in operational audits to facilitate business improvements and compliance with Company policies and procedures.
• Leads drafts of communication and execution of product Safety Notices and Recalls in compliance with regulatory requirements.
• Keeps other departments abreast of requirements by researching regulatory and filing information and by writing and communicating guidelines.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains rapport with regulatory personnel by arranging continuing contacts and resolving concerns.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Qualifications requises:

• 3-5 years relevant work experience in a compliance environment
• Must be enrolled and actively pursuing their CPA designation
• BA or BS in finance, business management, or similar field
• International Compliance Association (ICA) certification or Certified Securities Compliance Professional (CSCP)
• Proven ability to perform effectively in a fast paced, multi-project, and dynamic environment
• Strong communication, Critical thinking and problem-solving skills and interpersonal skills
• Deep understanding of accounting & finance
• Foundational knowledge in financial analysis including financial planning and strategy
• Critical thinking, problem solving, ability to work independently
• Skilled in the construction and delivery of effective presentations to audiences with wide-ranging backgrounds
• Understanding of regulatory frameworks
• Requirement analysis
• Operation research
• Auditing
• Knowledge of Statement of Financial Accounting Standards (SFAS)
• Ability to develop standards to maintain legal compliance
• Quality management
• Data analytics skills
• Organization, project management, and strategic planning skills
• Familiarity with process improvement methodology
• Attention to detail
• Ability to embrace complexity

Tâches principales:

• Provide exemplary customer service including greeting and ensuring needs are met
• Engage in conversation with customers; listen to and qualify their needs in an open, friendly and efficient manner
• Ensure all necessary jobs and tasks are completed such as the opening checklist, restocking merchandise, cleaning
• Ensure all sale items are well labelled and properly displayed and/or merchandised
• Ensure products are properly displayed and merchandised in the correct areas
• Support other departments including the Service Manager and technicians as needed
• Have a direct consciousness regarding environmental sustainability and reducing the stores waste footprint.
• Assisting opening and closing of the store, as required

Qualifications requises:

• 1-2 years retail experience, ideally in the cycling or outdoor industry preferred
• Detailed and extensive knowledge of bicycles of all types
• Attention to detail and efficient
• Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
• Experience with POS systems

Tâches principales:

The E-bike Tech Rep is part of the Inside Sales/Customer Service team at LTP and administers the day-to-day responsibilities related to supporting the Bosch dealer base across Canada. This position is tasked with providing industry renowned customer service, training, and technical support for the Bosch E-bike system.

ROLE AND RESPONSIBILITIES

• Provide top-notch customer service via email, phone and in person
• Frontline support of Bosch E-bike dealers via Canadian Bosch service hotline in French and English
• Process orders for spare parts supply for both bicycle dealers and authorized Bosch OE customers
• Drive accessory business for bicycle dealers and authorized Bosch OE customers
• Troubleshooting, technical support and warranty service for bicycle dealers
• Training registration process for bicycle dealers
• Facilitate both in-house and onsite training for new and existing Bosch E-bike dealers
• Assist in collecting and compiling reporting metrics

Qualifications requises:

• Post-Secondary degree or equivalent experience
• Experience with E-bike technology and products, and/or with the cycling industry
• Strong organizational and problem-solving skills, flexibility 
• Ability to work independently and with a team 
• Experience with project management
• Strong computer skills with MS Office Suite including MS Dynamics CRM
• Ability to travel to the US for Bosch training and meetings
• Able to manage monthly expenses related to booking conference rooms and rental cars
• Valid drivers license and passport
• Personal transportation for local business travel, expenses reimbursed
• Able to travel frequently as required (seasonal)
• Ability to speak and write in French is required
• Candidate must reside in a Quebec Metropolitan City/Area.

Tâches principales:

• Provide high level customer service through bike diagnosis and repair service
• Efficiently assess and diagnose customer bicycle concerns and provide knowledge in a way that is understandable to the customer
• Knowledgeable of suspension forks and shocks including servicing and tuning, suspension kinematics and bearing overhauls
• Stripping and servicing of all rear shock and forks from shim stack assemblies to damper servicing, including seals and IFP's
• Build, tension and true wheels
• Complete repairs as scheduled in a fast-paced service department
• Schedule repairs as needed

Qualifications requises: