Emplois

We want you

Attention : en raison de l'impact croissant du COVID-19, notre priorité absolue est la sécurité de nos employés et des mesures sont prises pour gérer efficacement notre réponse à l'épidémie. Par conséquent, nous suspendons temporairement nos entrevues. Nous vous encourageons cependant à continuer de postuler pour des postes s'ils vous intéressent et nous avons hâte de discuter avec vous très bientôt!

Depuis plus de cinquante ans, nous sommes l'un des principaux acteurs dans le marché du vélo, tant au Canada qu'à l'étranger. Notre entreprise fut d'abord dirigée par une seule personne dans une petite ville de Colombie-Britannique et nous sommes restés fidèles à cet héritage qui a contribué à nous faire progresser. Nous avons maintenant trois bureaux internationaux, deux centres de distribution et plus d'une centaine d'employés dévoués qui contribuent à notre succès continu dans l'industrie du vélo.

Nous travaillons fort, mais nous roulons tout aussi fort. Chez Live to Play Sports, il y a un espace réservé pour garer nos propres vélos, ainsi qu'une douche et des casiers pour inciter les employés à se rendre au travail sur deux roues. Il y a presque toujours quelqu'un qui est parti rouler quelque part, que ce soit sur la route ou en montagne, pour faire des sauts sur terre battue ou simplement pour une balade. Si vous désirez travailler dans un espace convivial où la culture dévouée et passionnée du vélo réunit des gens qui aiment le plein air, nous aimerions vous connaître.

Live to Play Sports Group Inc est un employeur qui valorise la diversité et favorise l’équité en matière d'emploi. Lors du processus de sélection, des mesures d'adaptation en matière d'accessibilité peuvent être fournies à la demande des candidates et des candidats. Ces derniers sont embauchés en fonction de leurs compétences, du mérite et des besoins de l'entreprise.

Developer, Back-end

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

  • Maintain and support existing websites and applications
  • Resolve technical issues concerning website applications
  • Monitor website operations for uptime and availability
  • Optimize existing web designs and create new ones
  • Maintain and support online data connectivity with ERP
  • Manage and maintain databases required by website applications
  • Collaborate with creative and technical teams on site integration
  • Work with sales persons on dealer support issues
  • Develop and create new functionality and solutions based on business requirements
  • Design, program, and test web based solutions
  • Maintain program documentation and source code
  • Ongoing research of emerging technologies, frameworks, software, and techniques to support the ongoing development of websites
  • Provide direction for data integration and functionality of websites

Qualifications requises:

  • Bachelor’s degree in Computer Science or relevant experience
  • Understanding of web site architecture, design and web technologies
  • Web design and coding using Python, HTML, XML, Css. Visual Foxpro and Django would be nice to have
  • Understanding Web 2.0 techniques and frameworks (DHTML, Ajax, Jquery)
  • Required knowledge of MySQL database. Progress OpenEdge would be a bonus
  • Familiar with Object-Oriented programming
  • GUI design experience
  • Programming and analytical skills
  • Aptitude for learning new skills and a desire to keep up-to-date with new technologies
  • Project management
  • Time management
  • Ability to interact effectively with team members and other staff
  • Self motivated with a high level of initiative
  • Strong attention to detail

Sales Enablement Specialist

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

  • Align enablement with strategic initiatives to achieve company objectives
  • Design, develop and execute sales programs, assets and content that is applicable internally and to external dealers
  • Implement and deliver enablement content in-person and online
  • Develop training and communications to support effective adoption of new processes and training delivery
  • Identify opportunities to improve sales effectiveness, productivity and efficiency
  • Maintain content including tools, materials and presentations
  • Liaison across departments to deliver enablement initiatives
  • Participate in Sales Management strategic planning process in support of sales objectives
  • Develop the sales coaching strategy
  • Create onboarding programs for new sales reps and continues learning programs
  • Manages assigned sales tools and provides best practices
  • Measure and analyze program successes

Qualifications requises:

  • 5 years in a similar role and/or in Sales Management
  • Bachelor’s degree or equivalent
  • Full cycle enablement experience including training, onboarding, design, build and launch of programs
  • Experience with sales management, sales teams and customer service
  • Excellent communication and creative thinking skills
  • Advanced presentation skills in person and online
  • Project management experience and high level SOP skills
  • Excellent written and verbal communication skills
  • Advanced skills with Microsoft Suite (especially PowerPoint, Power BI, Word, Excel, and Outlook)
  • Strong Interpersonal skills

Regional Sales Manager

Lieu de travail: BC

Tâches principales:

  • Lead the regional sales division team by inspiring, mentoring and coaching the team to achieve goals
  • Develop and execute the regional sales strategy to achieve the objectives of the company for revenue and market growth
  • Create actionable business and sales strategies by identifying key challenges, business climate changes and long-term goals
  • Build strong relationships with customers in the region
  • Identify and generate business opportunities
  • Assist in opportunity qualification and risk assessment
  • Develop and coordinate sales selling cycle and methodology, using refined metrics to ensure accountability
  • Ability to evaluate market trends and gather competitive information to identify trends that effect current and future growth
  • Manage reporting cycles, forecasts, pipeline and revenue expectations; develop and implement dashboards and metrics for analysis and predictability of the sales business
  • Budget responsibility for region
  • Work closely with departments across the company
  • Accelerate sales in the outdoor/lifestyle channels through balancing the in-store and online selling experience

Qualifications requises:

  • 5 years of experience in territory sales management, ideally in a leadership position
  • Cycling or outdoor lifestyle industry experience
  • Brand sales management experience
  • Proven B2B/B2C channel and distribution knowledge
  • Experience in strategic planning, budgeting and execution
  • Knowledge of contracting, negotiating, and change management
  • Knowledge of structuring sales quota goals and revenue expectations
  • CRM and digital experience
  • Highly proficient in Microsoft Office
  • Professional written and verbal communication and interpersonal skills
  • Ability to motivate teams within tight timeframes and simultaneously manage several projects
  • Willingness to work a flexible schedule as needed
  • Ability to travel up to 50% of the time

Customer Service Supervisor

Lieu de travail: East and West Canada

Tâches principales:

The Customer Service Supervisor is responsible for the Customer Service/Inside Sales and Warranty regional team. The team administers the day-to-day details related to supporting the LTP dealer base and outside Sales Reps, providing industry renowned customer service. They develop strategies to motivate and assist the inside sales team in driving sales with a focus on surpassing quarterly sales targets. This role reports to the Regional Sales Manager and works in conjunction with the Outside Sales team to achieve goals for the assigned geography.

  • Lead the Customer Service, Inside Sales and Warranty team, supervising the department’s day-to-day functions
  • Responsible for the planning and execution of customer service strategies
  • Establish team goals and ensure they are being achieved
  • Develop programs to drive sales with focus on surpassing quarterly sales targets
  • Report on KPI, metrics, accounts and provide analytics
  • Ensure that all staff are properly trained and following company customer service policies
  • Maintain knowledge level of team regarding product and technical capability
  • Facilitate communication between sales, warranty, credit, merchandising and warehouse departments
  • Ensure delivery of services within established time frames
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, product inquiries, shipping concerns etc) are resolved in a timely fashion
  • Monitor workloads and turnaround times in Customer Service, Inside Sales, Warranty and Repair
  • Maintain systems to ensure demands are met for maximum productivity
  • Assist with customers (phone, email, chat) as required
  • Coordinate set up and events such as product launches, shows, sales or meetings

Qualifications requises:

  • 3+ years of experience in leading a customer service team
  • Post Secondary education
  • Familiarity with LTP products or cycling product knowledge an asset
  • Strong working knowledge of Excel and the MS Office Suite (Word, Power Point)
  • Experience with eCommerce
  • Detail-oriented, an analytical problem-solver
  • Flexible, resilient, and adaptable to changes
  • Strong organizational and problem-solving skills, flexibility
  • Knowledge of CRM systems
  • Ability to speak and write in French is preferred

Warehouse Worker

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Qualifications requises:

  • A minimum of 1 year related experience in shipping or warehouse environment
  • Forklift experience, preference given to certified operators
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker. Full training provided
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required

Marketing Specialist (1 year contract)

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

  • Develop and manage the annual marketing calendar
  • Key project manager for product launches and brand campaigns through their entire lifecycle
  • Collaborate on developing marketing strategies around product launches, brand campaigns and the consumer lifecycle
  • Develop, manage and report on brands marketing budgets as well as individual projects and report on success
  • Capitalize on opportunities to promote or cross promote brands to amplify messaging
  • Develop and maintain positive relationships with media and brand partners to support brand activation in domestic and international markets
  • Contributes to creative ideas for all product launches throughout the entire lifecycle of the product
  • Project manage bike reviews (product seeding, bikes for review, return of bikes etc.)
  • Develop and maintain a competitive library that allows us to understand changing marketing conditions and allows us to respond accordingly
  • Creation and execution of marketing presentations
  • Participation in media and corporate events
  • Management of assigned programs (ie Women’s Ambassador Program)
  • Provide marketing support to sales and customer service teams, industry events, hosted events and webinars
  • Develop and report on all KPIs related to product launches.
  • Research, recommend, track and show an ROI from all digital product campaigns and product media buys
  • Responsible for driving dealer educational program

Qualifications requises:

  • Knowledgeable about the cycling industry
  • Copywriting experience
  • Media releases and risk management
  • Digital analytics reporting and analysis (KPIs and Trends)
  • Website updates and familiarity with CMS systems
  • Impeccable written and oral English skills + proof reading
  • Exceptional attention to detail
  • Ability to multitask and manage time effectively to meet deadlines
  • Ability to work in a fast-paced, rapidly changing environment
  • Intermediate-Advanced knowledge of Microsoft Office (Outlook, Word, PowerPoint, Excel)
  • Excellent interpersonal and communication skills

Sales Associate, Bicycle

Lieu de travail: Norco North Shore

Tâches principales:

The role of the Sales Associate is to provide customer service on the sales floor of an established bicycle shop.

  • Provide exemplary customer service including greeting and ensuring needs are met
  • Engage in conversation with customers; listen to and qualify their needs in an open, friendly and efficient manner
  • Ensure all necessary jobs and tasks are completed such as the opening checklist, restocking merchandise, cleaning
  • Ensure all sale items are well labelled and properly displayed and/or merchandised
  • Ensure products are properly displayed and merchandised in the correct areas
  • Support other departments including the Service Manager and technicians as needed
  • Have a direct consciousness regarding environmental sustainability and reducing the stores waste footprint.
  • Assisting opening and closing of the store, as required

Qualifications requises:

  • 1-2 years retail experience, ideally in the cycling or outdoor industry preferred
  • Detailed and extensive knowledge of bicycles of all types
  • Attention to detail and efficient
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Experience with POS systems

Bicycle Mechanic/Bike Builder

Lieu de travail: Norco North Shore

Tâches principales:

  • Provide high level customer service through bike diagnosis and repair service
  • Efficiently assess and diagnose customer bicycle concerns and provide knowledge in a way that is understandable to the customer
  • Knowledgeable of suspension forks and shocks including servicing and tuning, suspension kinematics and bearing overhauls
  • Stripping and servicing all rear shock and forks from shim stack assemblies to damper servicing
  • Stripping and servicing of all rear shock and forks from shim stack assemblies to damper servicing, including seals and IFP’s
  • Build, tension and true wheels
  • Complete repairs as scheduled in a fast-paced service department
  • Schedule repairs as needed

Qualifications requises:

  • 2 year previous experience working in the service department in the cycling industry
  • Detailed and extensive knowledge of bicycles of all types, parts, tools, service techniques and parts compatibility
  • Knowledge of suspension forks and shocks, servicing and tuning, suspension kinematics, bearing overhauls Attention to detail and efficient and tidy work ethic
  • Knowledge of electronic gear installation preferred
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Microsoft Excel and Word competency
  • Experience with POS systems preferred

Web Developer, Full Stack

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

Reporting to the Digital Marketing Manager, the Web Developer collaborates with the Web Development Team to assist with the ongoing development and maintenance of consumer facing websites. With this role comes the opportunity to work on a broad range of exciting projects at one of Canada’s most exciting and well-established bicycle brands. Our fun and fast-paced team fosters a flexible and supportive atmosphere that encourages work-life balance.

  • Responsible for development and maintenance of consumer facing websites
  • Participate in the design, development and scalability of software
  • Gather and address technical and design requirements
  • Build out the front-end of applications via mock ups
  • Build out features with both desktop and mobile responsive design
  • Develop client-side and server-side architecture
  • Build reusable code and libraries where necessary for the future
  • Write clean, functional code for both front and back-end
  • Work within code framework set out by existing Web Team
  • Troubleshoot, debug, upgrade software where necessary
  • Collaborate on the implementation of SEO strategies
  • Perform UI tests to optimize performance
  • Image resizing, uploading of content onto the website
  • Data processing + formatting
  • Follow emerging technologies

Qualifications requises:

  • 3-5 Years, Full Stack Development experience
  • Experience working with git (Version Control)
  • Knowledgeable with REST APIs
  • Experience working with eCommerce development
  • Integration with third party software including but not limited to Mailchimp,
  • Klaviyo, and Zendesk
  • Excellent communication and teamwork skills
  • Experience working with large scale, high volume websites
  • Experience with the following:
    • HTML, CSS, Javascript, JQuery, PHP, MySQL
    • Experience with XHR Development/json
    • Knowledge of MVC development framework
    • CMS Development (CMS Builder)
  • Experience with Adobe Suite and Excel
  • Organized with great attention to detail
  • Analytical cognizance

Business Analyst

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

The Business Analyst is directly responsible for the investigation of dealer retail IT systems and development of internal operational systems to advance integration of IT business systems between the dealers and LTP Sports. Technical training and support of dealers and LTP sales / customer service teams is fundamental to the position.

The Business Analyst works closely with the IT development team, sales management, and key dealer partners under the direction of the IT Manager to define project scopes and timelines, business rules, operational processes, and train key internal and external users on operational systems.

  • Working with all internal business units to define operational business rules to support IT department development and integration of Ecommerce operational systems.
  • Training of key customer service staff to support dealers in systems support.
  • Training of outside sales team on primary operational technologies.
  • Primary point of contact between the customer service / sales team and dealers on all IT operational issues.
  • Liaise with IT department to define and communicate operational Ecommerce needs.
  • Work directly with the IT Manager to define projects, prioritize development and implementation.
  • Direct communication with key dealer development group to identify and document current dealer operational needs specific to supply chain order management, retail Point of Sales Systems, and Ecommerce programs.
  • Support dealers nationally on rollout and training of new IT integration systems between LTP and the dealer.
  • Support company owned retail location.
  • Direct communication with 3rd party service providers (SmartEtailing and Lightspeed) to remain current on systems and the integration of supply chain systems into our business operations.
  • Primary Ecommerce Operational Systems: Web based B2B transactional order management site, 3rd party ecommerce platforms, ERP backend system

Qualifications requises:

  • College or University degree or equivalent experience
  • Knowledge of bike industry is preferred
  • Knowledge of and ability to adhere to business analyst methodologies
  • Knowledge of Business Process Modelling
  • Excellent knowledge of Project Management
  • Knowledge of Process Improvement Approaches
  • Scope Management & Risk Identification
  • Ability to establish priorities and meet deadlines
  • Able to work effectively with management and staff
  • Ability to work independently as well as in a team setting
  • Excellent verbal and written communication skills
  • Strong analysis and problem solving skills

Warehouse Material Handler

Lieu de travail: Etobicoke, ON

Tâches principales:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Qualifications requises:

  • Basic computer skills required
  • Forklift experience, preference given to certified operators
  • Will train on machine use (counter balance, reach, and order picker lift trucks)
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Be able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required

Warranty Service Technician

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

The Warranty Service Technician performs technical service on a variety of bicycle components, including, but not limited to suspension forks, rear shocks, hydraulic brakes, seat posts and wheels. This role provides legendary customer service and technical support to Dealers and Sales Reps via the phone and e-mail to ensure product warranties, service and inquiries are answered in a timely, accurate and professional manner.

  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc
  • Repair and servicing of Rock Shox, SRAM, KS, Zipp, Cane Creek, Crank Brothers, Thomson and other related products
  • Work with other service technicians to process service items as a team
  • Ensure accuracy of returns, orders, service / repair work, and all other related transactions
  • Communicate with customers accordingly and resolve issues in a timely manner
  • Process returns/warranties and complete service per department procedures, using proper codes to correctly categorize returns. Proactively communicate persistent quality control issues within the department and to other departments as necessary
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics
  • Provide special events and technical support where needed

Qualifications requises:

  • College or University degree or equivalent experience.
  • Strong bicycle technical knowledge, able to access and repair most bike related issues.
  • Strong organizational and problem-solving skills, flexibility, and the ability to work independently and with a team.
  • Familiarity with LTP products or with the cycling industry is an asset.
  • Good computer skills and working knowledge of spreadsheets, word processing, and MS Office Suite.
  • Ability to speak and write in French is an asset.

Inside Sales Rep

Lieu de travail: Port Coquitlam Head Office and Toronto Head Office (1 position available in each location)

Tâches principales:

The Inside Sales Associate will administer the day-to-day details related to supporting the LTP dealer base and outside Sales Reps, providing industry renowned customer service. This includes daily communication, reporting, and fulfilling all the needs & requests surrounding customer order management.

  • Service Canadian accounts and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
  • Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
  • Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
  • Ensure that all orders are shipping within the requested shipping window
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, product inquiries, shipping concerns etc) are resolved in a timely fashion.
  • Work in conjunction with the sales representative(s) to drive business (achieving and exceeding targets) for assigned territories.
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
  • Enter and process return authorization requests for dealers and sales reps
  • Provide special events and technical support where needed.

Qualifications requises:

  • 2 years of relevant experience
  • Post-Secondary education
  • Strong organizational and problem-solving skills, flexibility
  • Ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is an asset

Warranty Tech

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

The LTP Warranty Technician will provide legendary customer service and technical support to Dealers and Sales Reps via the phone and e-mail to ensure product warranties, service and inquiries are answered in a timely, accurate and professional manner.

  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding Live to Play products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc.
  • Perform technical service on a variety of bicycle components, including - but not limited to - suspension forks, rear shocks, hydraulic brakes, seat posts and wheels.
  • Ensure accuracy of orders, returns, service work, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner.
  • Process returns/warranties and complete service per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact.
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics.
  • Provide special events and technical support where needed.

Qualifications requises:

  • 1 year of relevant experience
  • Post Secondary education
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record