Careers

We want you

Live to Play Sports is actively monitoring the progression of the coronavirus, COVID-19, to ensure that we are following updates and procedures from the government and public health. Any offer of employment will be made conditional upon the person providing proof of full COVID-19 vaccination or proof of an applicable exemption under human rights law.

For over 50 years, we have been a leading player in the Canadian and international bicycle market. Starting as a one-man operation in small-town British Columbia, we have always stayed true to our roots, which has helped us grow. We now have three international offices, two distribution centers, and more than 100 dedicated, fantastic staff that contribute to our continued success in the cycling industry.

We work hard, but we ride hard too. At Live to Play Sports, we have bicycle storage, showers, and lockers to encourage riding to, from, and at work. There is almost always someone getting out for a pedal, whether it is road, mountain, dirt jump, or a cruise. If you want to work in a casual environment with a dedicated and passionate culture where people love the outdoors, then we'd love to hear from you.

Live to Play Sports Group Inc is an equal opportunity employer and values diversity. Accommodations are available on request for candidates taking part in all aspects of the selection process. Employment is decided on the basis of qualifications, merit and business need.

Inside Sales Rep

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Service accounts and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
  • Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
  • Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
  • Ensure that all orders are shipping within the requested shipping window
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, product inquiries, shipping concerns etc) are resolved in a timely fashion.
  • Work in conjunction with the sales representative(s) to drive business (achieving and exceeding targets) for assigned territories.
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
  • Enter and process return authorization requests for dealers and sales reps
  • Provide special events and technical support where needed.

Applicant Should Possess:

  • 2 years of relevant experience
  • Post-Secondary education
  • Strong organizational and problem-solving skills, flexibility
  • Ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is an asset

Web Developer

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Work collaboratively with the Web Development Team
  • Responsible for development and maintenance of consumer facing websites
  • Participate in the design, development and scalability of software
  • Gather and address technical and design requirements
  • Build out the front-end of applications via mock ups
  • Build out features with both desktop and mobile responsive design
  • Develop client-side and server-side architecture
  • Build reusable code and libraries where necessary for the future
  • Write clean, functional code for both front and back-end
  • Work within code framework set out by existing Web Team
  • Troubleshoot, debug, upgrade software where necessary
  • Collaborate on the implementation of SEO strategies
  • Perform UI tests to optimize performance
  • Image resizing, uploading of content onto the website
  • Data processing + formatting
  • Follow emerging technologies

Applicant Should Possess:

  • 3-5 Years, Full Stack Development experience
  • Experience working with git (Version Control)
  • Experience working with REST APIs
  • Experience integrating third party software including but not limited to Mailchimp, Klaviyo, and Zendesk
  • Excellent Communication and teamwork skills
  • Experience working with large scale, high volume websites
  • Experience with the following:
    • React, Redux, and Webpack
    • HTML, CSS, Javascript, JQuery, PHP, MySQL
    • Experience with XHR Development/json
    • Knowledge of MVC development framework
    • CMS Development
  • Experience with Adobe Suite
  • Great attention to detail
  • Organizational Skills
  • An analytical mind

Warranty Technician

Location: Toronto Office

Key Responsibilities:

  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding Live to Play products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc.
  • Provide technical support on a variety of bicycle components and accessories, including - but not limited to – drivetrain, suspension forks, rear shocks, hydraulic brakes, seat posts, wheels, indoor trainers, bicycle computers, tools, and car racks.
  • Ensure accuracy of orders, returns, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner.
  • Process returns/warranties per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact.
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics.
  • Provide special events and technical support where needed.

Applicant Should Possess:

  • College or University degree or equivalent experience
  • Strong organizational and problem-solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record

Bicycle Design Engineer

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Manage multiple full cycle projects from inception to production
  • Create 3D models of bicycle frame components using Solidworks CAD software
  • Communicate project status, achieve project performance, timeline and cost objectives
  • Liaise with factories to ensure compliance with product development timeline and design specifications
  • Identify process improvements to advance efficiency and quality
  • Thoroughly test products including prototype physical testing, mechanical and electrical systems
  • Support R&D design activities

Applicant Should Possess:

  • Mechanical Engineering degree or related post-secondary degree/diploma or equivalent experience
  • 2+ Years work experience
  • Passion and enthusiasm for cycling and knowledge of bicycle technology, standards and trends
  • High mechanical aptitude for bicycles and the ability to diagnose and solve technical issues
  • Natural problem-solving ability and superb attention to detail
  • In-depth knowledge of Solidworks CAD software, surface modelling techniques is an asset
  • General understanding of manufacturing practices in welding, casting, machining, and molding
  • Excellent organization and time management skills; ability to balance and prioritize multiple objectives in a fast-paced, deadline-driven environment
  • Ability to travel internationally
  • Ability to work in Canada

Sales Analyst

Location: Port Coquitlam or Toronto

Key Responsibilities:

  • Collaborate with the sales leadership team to develop short- and long-term strategic plans, including the preparation of annual sales plans.
  • Develop execution strategies and tactics to support strategic plans at the divisional, regional, and international levels.
  • Conduct analysis to manage sales performance against corporate objectives and market developments.
  • Conduct weekly and monthly sales forecast analysis, providing status reports to the sales leadership team.
  • Provide weekly sales updates and work closely with Sales and Marketing on weekly forecasts.
  • Conduct regular analysis on pricing effectiveness and recurring trends; create actionable item lists based on findings
  • Analyze the activities and performance of all sales units.
  • Plan, participate, and support sales analysis meetings.
  • Maximize relationships with key retail and wholesale partners.
  • Provide analysis to ensure ROI for marketing and sales programs.
  • Utilize a collaborative and consensus approach by working with Sales, Supply Chain, Marketing, Operations and Finance to obtain and ensure that current and accurate information is used for demand forecasts.
  • Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
  • Provide insight into root causes of forecast error, developing and implementing solutions to drive continuous improvement.
  • Compile Sales Incentive Program management reports.
  • Assess and evaluate market demand and trends to make recommendations to change inventory targets.
  • Summarize and report relevant data to the management team.
  • Compile Cycle Incentive tracking and generate management reports.

Applicant Should Possess:

  • Post-secondary education in a related field
  • Strong experience in all aspects of sales, including growth strategies, financial analysis, distribution channel management, account development, and business planning.
  • A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills
  • Able to build and maintain lasting relationships with other departments, key business partners, and customers.
  • Demonstrated ability to lead and direct sales analysis, both retail and wholesale.
  • Demonstrated knowledge of sales and analytical theories and practices.
  • Demonstrated knowledge of accounting and financial practices.
  • Experience creating and managing budgets for a large, distributed department.
  • Strong problem identification and problem resolution skills.
  • High level of proficiency with Microsoft Office productivity suite and Power BI
  • Experience in Outdoor Sports categories is a benefit.
  • Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change.

Marketing Generalist

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Responsible for the multi-channel marketing strategy that drives the brand and marketing objectives across consumer and product lifecycles
  • Plan, develop and execute digital programs and campaigns
  • Management of the visual presentation of the LTP business to business site
  • Create content in a wide variety of formats including blog posts, landing pages, POP, product pages, copy for events, sales enablement and email
  • Coordinate with internal publishing team, translators and external agencies and/or freelancers
  • Project management using tools, provide ongoing updates
  • Ensure all content is on-brand, consistent in terms of style, quality and tone of voice
  • Develop and manage all sources of content such as ambassadors, media, product reviews, influencers
  • Integrate market insights into compelling visual and verbal communications
  • Social media management across all platforms
  • Generate, procure and publish content that reinforces brand identity
  • Analyze social media platforms for reach, engagement and conversion
  • Gather data and analytics, making recommendations based on those results
  • Responsible for the social media optimization strategy including social profiles and customer interactions as required
  • Maintain brand guidelines
  • Provide project direction and feedback on all creative from concept to production including merchandising, print, web, campaign, social, sponsorship and partnership requirements
  • Prepare concepts, layouts and graphic elements creatively and accurately for digital and print
  • Aid in the coordination and execution of video and image projects including idea generation, writing scripts, coordinating logistics
  • Executing/supporting in market consumer facing events for key brands i.e Crankworx
  • Management of LTP brands Resource Centre and support dealers with brand images/content

Applicant Should Possess:

  • Bachelor’s degree in Marketing, or equivalent work experience
  • 3-5 years experience in Marketing
  • Experience in the Bicycle or Outdoor industry
  • Experience in website management and user experience
  • In-depth understanding of digital platforms including Google Analytics, Instagram, Facebook, YouTube, LinkedIn, Twitter
  • Strong understanding of social media-based content creation and strategy
  • Organizational skills with the ability to work in a fast-paced environment with tight deadlines
  • Proven writing and editorial skills
  • Fluent in current industry software, primarily Adobe Creative Suite (i.e. Illustrator, InDesign, Photoshop, etc.) and Microsoft Office
  • Excellent working knowledge of photography/videography, photo editing programs and graphic design
  • Strong knowledge of preparing creative briefs
  • Solid digital, print production and creative thinking skills

AP Accountant

Location: Port Coquitlam Head Office

Key Responsibilities:

The primary goal of the AP Accountant is to ensure efficient, timely, and accurate payments of accounts as well maintaining records of payments. It is a fast-paced environment and on top of ensuring that LTP maintains its strong financial status, this role must maintain LTP’s strong relationship with its vendors. As proficiency with the Accounts Payable tasks increases, this position will assume responsibility for accounting tasks.

  • Process purchase order vouchers, match receiving details with invoices, follow up discrepancies with related parties
  • Verify, allocate, post, and reconcile Inventory, Accounts Payable and Accounts Receivable
  • Process invoices and company credit card statements: seek approval, match receipts with invoices, check freight charges, code
  • accounts/departments, tax implications (self assess PST/GST), data entry and upload spreadsheets
  • Produce accurate accounting reports
  • Assist with preparation for and compliance with year-end assurance audits
  • Analyze financial information and summarize financial status
  • Maintain an up-to-date billing/vendor profile and ensure that invoices are paid within the credit terms and any applicable discounts are applied
  • Perform system checks with transfers, EFT, and wire payments
  • Prepare and issue payments
  • Maintain journal entries to prepare accrual and year-end journal entries
  • Utilize Excel spreadsheets for cost allocation and tax accrual
  • Reconcile General Ledger accounts
  • Prepare ad-hoc reports and analyses as required

Applicant Should Possess:

  • Pursuing and expecting to complete a Chartered Professional Accountant designation within 5 years
  • Three years of Accounts Payable experience in distribution, manufacturing or wholesale
  • Accounting experience and proven skills
  • Advanced computer skills, including Office suite applications and financial modelling/reporting tools such as Excel LOOKUP functions and pivot tables
  • Excellent communication skills (in person, via telephone, via email)
  • Expert multi-tasking, organization, and analytical skills
  • Intermediate to advanced knowledge with Microsoft Excel
  • Strong knowledge of and experience with ERP systems
  • Ability to work independently and within a team in an extremely fast-paced environment
  • Relevant courses are considered an asset but are not necessary
  • Knowledge of MXP is desirable but not essential; however, hands-on experience with accounting software packages such as QuickBooks is required

Social Media Marketing Specialist

Location: Port Coquitlam Head Office

Key Responsibilities:

Reporting to the Content Marketing Manager, the Social Media Marketing Specialist champions the social strategy and execution for the Norco brand, Norco Factory Team, and Live to Play Sports. With their finger on the pulse of both social media trends and the mountain bike industry, the Social Media Marketing Specialist integrates with all marketing efforts, bringing the stories of the brand and our advocates to life online, engaging consumers and growing the brand.

  • Accountable to the company’s social media strategy and optimization, including all social media platforms and interactions
  • Grow and expand company social media presence, either through new social media platforms and/or increased presence on existing platforms, including Facebook and Instagram
  • Social media calendar development and curation
  • Bring creative organic and paid solutions to brand and product campaign development to achieve goals and improve performance
  • Generate, publish and share daily content
  • Analyze all social media platforms for relevant metrics such as reach and engagement, providing regular reporting on the social media initiatives
  • Ensure brand consistency in marketing and social media messages by working with internal teams and stakeholders
  • Build and maintain relationships with industry partners, as well as contributors, athletes and ambassadors
  • Provides training and guidance to marketing team, internal stakeholders and brand athletes on social media implementation best practices and strategies
  • Travel to events may be required

Applicant Should Possess:

  • Strong working knowledge of the Mountain Bike industry across most, if not all, disciplines
  • Bachelor’s degree or diploma in related field
  • 3-5 years of experience in a similar role, managing successful social media campaigns, and a solid understanding of social marketing
  • Strong working knowledge of all tools of the trade: Facebook Business Manager, publishing tools, analytics platforms, etc
  • Excellent oral and written communication skills
  • Knowledge of SEO, SEM and adwords considered and asset
  • Solid understanding digital analytics, with the ability to generate, analyze and interpret data

Demo & Event Coordinator

Location: New England, USA

Key Responsibilities:

  • Plan the seasonal calendar in coordination with the Regional Sales Manager
  • Prepare bicycle demos for assigned regional events and provide event report
  • Responsible for mechanical work such as bike builds prior to season and ongoing mechanical work as needed during peak seasons
  • Manage inventory levels to ensure bikes function properly at all times
  • Event coordination including event logistics, site set up, and bike availability
  • Onsite consumer interaction and support for events
  • Responsible for event vehicles and trailer upkeep such as service work, cleaning, inventory supply accuracy and driving to all assigned events
  • Deliver training program to retailers in the region
  • Support the marketing strategy including providing content and regional insights
  • Understand the social media platform and presence of LTP brands
  • Measure successes and improvements through evaluation reports

Applicant Should Possess:

  • 3 years’ experience in a related position in the outdoor industry (Bike shop experience preferred)
  • Ability to travel up to 75% of the time during prime season (April-August)
  • Post-secondary education or related
  • Bicycle Maintenance Certification (ie. UBI) or strong bike service experience
  • Unrestricted Driver’s license
  • Proficient in social media
  • Passion for cycling and/or outdoor activity
  • Valid Passport and unrestricted travel
  • Able to regularly lift heavy loads, to 50lbs or more, on varied terrain
  • Well organized and an excellent communicator
  • Working knowledge with MS Office
  • First Aid Certification

Warehouse Worker

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Applicant Should Possess:

  • A minimum of 1 year related experience in shipping or warehouse environment
  • Forklift experience, preference given to certified operators
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker. Full training provided
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required

Sales Associate, Bicycle

Location: Norco North Shore

Key Responsibilities:

The role of the Sales Associate is to provide customer service on the sales floor of an established bicycle shop.

  • Provide exemplary customer service including greeting and ensuring needs are met
  • Engage in conversation with customers; listen to and qualify their needs in an open, friendly and efficient manner
  • Ensure all necessary jobs and tasks are completed such as the opening checklist, restocking merchandise, cleaning
  • Ensure all sale items are well labelled and properly displayed and/or merchandised
  • Ensure products are properly displayed and merchandised in the correct areas
  • Support other departments including the Service Manager and technicians as needed
  • Have a direct consciousness regarding environmental sustainability and reducing the stores waste footprint.
  • Assisting opening and closing of the store, as required

Applicant Should Possess:

  • 1-2 years retail experience, ideally in the cycling or outdoor industry preferred
  • Detailed and extensive knowledge of bicycles of all types
  • Attention to detail and efficient
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Experience with POS systems

Bicycle Mechanic/Bike Builder

Location: Norco North Shore

Key Responsibilities:

  • Provide high level customer service through bike diagnosis and repair service
  • Efficiently assess and diagnose customer bicycle concerns and provide knowledge in a way that is understandable to the customer
  • Knowledgeable of suspension forks and shocks including servicing and tuning, suspension kinematics and bearing overhauls
  • Stripping and servicing all rear shock and forks from shim stack assemblies to damper servicing
  • Stripping and servicing of all rear shock and forks from shim stack assemblies to damper servicing, including seals and IFP’s
  • Build, tension and true wheels
  • Complete repairs as scheduled in a fast-paced service department
  • Schedule repairs as needed

Applicant Should Possess:

  • 2 year previous experience working in the service department in the cycling industry
  • Detailed and extensive knowledge of bicycles of all types, parts, tools, service techniques and parts compatibility
  • Knowledge of suspension forks and shocks, servicing and tuning, suspension kinematics, bearing overhauls Attention to detail and efficient and tidy work ethic
  • Knowledge of electronic gear installation preferred
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Microsoft Excel and Word competency
  • Experience with POS systems preferred

Warehouse Material Handler

Location: Etobicoke, ON

Key Responsibilities:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Applicant Should Possess:

  • Basic computer skills required
  • Forklift experience, preference given to certified operators
  • Will train on machine use (counter balance, reach, and order picker lift trucks)
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Be able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required