Careers

We want you

We are still fully operational and are hiring at this time. Live to Play Sports is actively monitoring the progression of the coronavirus, COVID-19, to ensure that we have the most accurate and latest information on the threat of the virus. We are following updates and procedures from the government, public health and the World Health Organization. Our response and plans may adjust according to the recommendations from these organizations. The hiring process will align to these practices.

For over 50 years, we have been a leading player in the Canadian and international bicycle market. Starting as a one-man operation in small-town British Columbia, we have always stayed true to our roots, which has helped us grow. We now have three international offices, two distribution centers, and more than 100 dedicated, fantastic staff that contribute to our continued success in the cycling industry.

We work hard, but we ride hard too. At Live to Play Sports, we have bicycle storage, showers, and lockers to encourage riding to, from, and at work. There is almost always someone getting out for a pedal, whether it is road, mountain, dirt jump, or a cruise. If you want to work in a casual environment with a dedicated and passionate culture where people love the outdoors, then we'd love to hear from you.

Live to Play Sports Group Inc is an equal opportunity employer and values diversity. Accommodations are available on request for candidates taking part in all aspects of the selection process. Employment is decided on the basis of qualifications, merit and business need.

Bike Service Mechanic

Location: Port Coquitlam Head Office

Key Responsibilities:

The Warranty Service Technician performs technical service on a variety of bicycle components, including, but not limited to suspension forks, rear shocks, hydraulic brakes, seat posts and wheels. This role provides legendary customer service and technical support to Dealers and Sales Reps via the phone and e-mail to ensure product warranties, service and inquiries are answered in a timely, accurate and professional manner.

  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc
  • Repair and servicing of Rock Shox, SRAM, KS, Zipp, Cane Creek, Crank Brothers, Thomson and other related products
  • Work with other service technicians to process service items as a team
  • Ensure accuracy of returns, orders, service / repair work, and all other related transactions
  • Communicate with customers accordingly and resolve issues in a timely manner
  • Process returns/warranties and complete service per department procedures, using proper codes to correctly categorize returns. Proactively communicate persistent quality control issues within the department and to other departments as necessary
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics
  • Provide special events and technical support where needed

Applicant Should Possess:

  • College or University degree or equivalent experience.
  • Strong bicycle technical knowledge, able to access and repair most bike related issues.
  • Strong organizational and problem-solving skills, flexibility, and the ability to work independently and with a team.
  • Familiarity with LTP products or with the cycling industry is an asset.
  • Good computer skills and working knowledge of spreadsheets, word processing, and MS Office Suite.

System Developer

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Maintain and support existing systems and applications
  • Resolve technical issues concerning website applications
  • Monitor system operations for uptime and availability
  • Optimize existing system designs and create new ones
  • Maintain and support online data connectivity with ERP
  • Manage and maintain databases required by system applications
  • Collaborate with creative and technical teams on system integration
  • Develop and create new functionality and solutions based on business requirements
  • Design, program, and test system based solutions
  • Maintain program documentation and source code
  • Ongoing research of emerging technologies, frameworks, software, and techniques to support the ongoing development of systems

Applicant Should Possess:

  • Bachelor’s degree in Computer Science or relevant experience
  • Understanding of web site architecture, design and web technologies
  • Web design and coding using Python, HTML, XML, Css.
  • Understanding Web 2.0 techniques and frameworks (DHTML, Ajax, Jquery)
  • Required knowledge of MySQL database
  • Familiar with Object-Oriented programming
  • GUI design experience
  • Progress OpenEdge and QA/QC experience preferred but not required
  • Visual Foxpro and Django preferred but not required
  • Programming and analytical skills
  • Aptitude for learning new skills and a desire to keep up-to-date with new technologies
  • Project and time management
  • Ability to interact effectively with team members and other staff
  • Self motivated with a high level of initiative
  • Strong attention to detail

E-bike Technician

Location: Montreal, QC

Key Responsibilities:

The E-bike Tech Rep is part of the Inside Sales/Customer Service team at LTP and administers the day-to-day responsibilities related to supporting the Bosch dealer base across Canada. This position is tasked with providing industry renowned customer service, training and technical support for the Bosch E-bike system.

  • Provide top-notch customer service via email, phone and in person
  • Frontline support of Bosch E-bike dealers via Canadian Bosch service hotline in French and English
  • Process orders for spare parts supply for both bicycle dealers and authorized Bosch OE customers
  • Drive accessory business for bicycle dealers and authorized Bosch OE customers
  • Troubleshooting, technical support and warranty service for bicycle dealers
  • Training registration process for bicycle dealers
  • Facilitate both in-house and onsite training for new and existing Bosch E-bike dealers
  • Assist in collecting and compiling reporting metrics

Applicant Should Possess:

  • Post-Secondary degree or equivalent experience
  • Experience with E-bike technology and products, and/or with the cycling industry
  • Strong organizational and problem-solving skills, flexibility
  • Ability to work independently and with a team
  • Experience with project management
  • Strong computer skills with MS Office Suite including MS Dynamics CRM
  • Ability to travel to the US for Bosch training and meetings
  • Able to manage monthly expenses related to booking conference rooms and rental cars
  • Valid drivers license and passport
  • Personal transportation for local business travel, expenses reimbursed
  • Able to travel frequently as required (seasonal)
  • Ability to speak and write in French is required

Warehouse Worker

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Applicant Should Possess:

  • A minimum of 1 year related experience in shipping or warehouse environment
  • Forklift experience, preference given to certified operators
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker. Full training provided
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required

Sales Associate, Bicycle

Location: Norco North Shore

Key Responsibilities:

The role of the Sales Associate is to provide customer service on the sales floor of an established bicycle shop.

  • Provide exemplary customer service including greeting and ensuring needs are met
  • Engage in conversation with customers; listen to and qualify their needs in an open, friendly and efficient manner
  • Ensure all necessary jobs and tasks are completed such as the opening checklist, restocking merchandise, cleaning
  • Ensure all sale items are well labelled and properly displayed and/or merchandised
  • Ensure products are properly displayed and merchandised in the correct areas
  • Support other departments including the Service Manager and technicians as needed
  • Have a direct consciousness regarding environmental sustainability and reducing the stores waste footprint.
  • Assisting opening and closing of the store, as required

Applicant Should Possess:

  • 1-2 years retail experience, ideally in the cycling or outdoor industry preferred
  • Detailed and extensive knowledge of bicycles of all types
  • Attention to detail and efficient
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Experience with POS systems

Bicycle Mechanic/Bike Builder

Location: Norco North Shore

Key Responsibilities:

  • Provide high level customer service through bike diagnosis and repair service
  • Efficiently assess and diagnose customer bicycle concerns and provide knowledge in a way that is understandable to the customer
  • Knowledgeable of suspension forks and shocks including servicing and tuning, suspension kinematics and bearing overhauls
  • Stripping and servicing all rear shock and forks from shim stack assemblies to damper servicing
  • Stripping and servicing of all rear shock and forks from shim stack assemblies to damper servicing, including seals and IFP’s
  • Build, tension and true wheels
  • Complete repairs as scheduled in a fast-paced service department
  • Schedule repairs as needed

Applicant Should Possess:

  • 2 year previous experience working in the service department in the cycling industry
  • Detailed and extensive knowledge of bicycles of all types, parts, tools, service techniques and parts compatibility
  • Knowledge of suspension forks and shocks, servicing and tuning, suspension kinematics, bearing overhauls Attention to detail and efficient and tidy work ethic
  • Knowledge of electronic gear installation preferred
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Microsoft Excel and Word competency
  • Experience with POS systems preferred

Warehouse Material Handler

Location: Etobicoke, ON

Key Responsibilities:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Applicant Should Possess:

  • Basic computer skills required
  • Forklift experience, preference given to certified operators
  • Will train on machine use (counter balance, reach, and order picker lift trucks)
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Be able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required