Careers

We want you

We are still fully operational and are hiring at this time. Live to Play Sports is actively monitoring the progression of the coronavirus, COVID-19, to ensure that we have the most accurate and latest information on the threat of the virus. We are following updates and procedures from the government, public health and the World Health Organization. Our response and plans may adjust according to the recommendations from these organizations. The hiring process will align to these practices.

For over 50 years, we have been a leading player in the Canadian and international bicycle market. Starting as a one-man operation in small-town British Columbia, we have always stayed true to our roots, which has helped us grow. We now have three international offices, two distribution centers, and more than 100 dedicated, fantastic staff that contribute to our continued success in the cycling industry.

We work hard, but we ride hard too. At Live to Play Sports, we have bicycle storage, showers, and lockers to encourage riding to, from, and at work. There is almost always someone getting out for a pedal, whether it is road, mountain, dirt jump, or a cruise. If you want to work in a casual environment with a dedicated and passionate culture where people love the outdoors, then we'd love to hear from you.

Live to Play Sports Group Inc is an equal opportunity employer and values diversity. Accommodations are available on request for candidates taking part in all aspects of the selection process. Employment is decided on the basis of qualifications, merit and business need.

Inside Sales Specialist

Location: Port Coquitlam Head Office

Key Responsibilities:

The Inside Sales Specialist will support the Sales team through internal process. This includes communication, reporting, and fulfilling all the needs & requests surrounding customer order management.

  • Responsible for assigned tasks related to execution of strategic sales initiatives
  • Facilitate the allocation of on hand and forecasted product
  • Support product movement between countries including customs paperwork for inter branch transfers
  • Compile sales reports, productivity reports and forecasting
  • Work in conjunction?with the sales team and warehouse operations to drive business to achieving and exceeding targets
  • Continuously evaluate and identify opportunities to drive process improvement that positively impacts the customer’s experience
  • Provide special events and technical support where needed
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.

Applicant Should Possess:

  • 2+ years’ experience in customer service, inside sales or equivalent
  • Knowledgeable about the bicycle industry
  • Familiar with eCommerce
  • Post-Secondary education or equivalent experience
  • Strong forecasting and analysis skills
  • Familiar with PowerBI
  • Experience with project management processes, tools and systems
  • Must possess strong oral and written communication and listening skills
  • Flexibility and the ability to effectively prioritize multiple tasks in a fast-paced environment
  • Hands-on mentality with strong problem-solving skills and high attention to detail
  • Proficiency in Microsoft office products (excel, word and outlook are essential)

Warranty Technician

Location: Port Coquitlam Head Office

Key Responsibilities:

The Warranty Technician will provide legendary customer service and technical support to Dealers and Sales Reps via the phone and e-mail to ensure product warranties, service and inquiries are answered in a timely, accurate and professional manner.

  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding Live to Play products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc.
  • Perform technical service on a variety of bicycle components, including - but not limited to - suspension forks, rear shocks, hydraulic brakes, seat posts and wheels.
  • Ensure accuracy of orders, returns, service work, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner.
  • Process returns/warranties and complete service per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact.
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics.
  • Provide special events and technical support where needed.

Applicant Should Possess:

  • College or University degree or equivalent experience
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record

Graphic Production Designer

Location: Port Coquitlam Head Office

Key Responsibilities:

The Graphic Production Designer is responsible for creating production templates and placement documents for Norco suppliers. They demonstrate exceptions skills in researching and collaborate on trends specific to colors in the outdoor and recreational space. This role will produce and communicate art, colorways and finishes for the entire Norco bicycle product mix.

  • Prepare layouts and graphic elements for bicycle product lines including colorways and finishes that achieve creative and commercial practicality
  • Collaborate with product managers, industrial designers, Creative team and supply chain to ensure design optimization, aligned production schedule, project execution and timelines are achieved
  • Research and evaluate trends specific to colors and graphics in the outdoor and recreational space
  • Collaborate with Creative team to ensure all designs are aligned and adhere to brand guidelines
  • Participate in Trade shows, Consumer events, Surveys and all forms of primary research

Applicant Should Possess:

  • 3-5 years of production design experience in the outdoor industry, preferably with physical 3D products
  • Degree or diploma in Graphic Design, Graphic Communications, related program or equivalent work experience
  • Design abilities including illustration, color theory, texture, layout and visual presentation
  • Extensive knowledge of decal manufacturing, painting and powder coating materials, and processes
  • A team player comfortable in a collaborative and participative team environment
  • Able to multi task and balance a work load with tight deadlines
  • Highly skilled with industry software, primarily Adobe Creative Suite (i.e. Illustrator, InDesign, Photoshop, etc.)
  • Ability to use Solidworks, Fusion 360, or other 3D software for the development of 3D graphic renders
  • Passionate mountain biker is an asset
  • Able to travel internationally as required

Sports Marketing Specialist

Location: Port Coquitlam Head Office

Key Responsibilities:

This role involves sports marketing, bicycle service and athlete support. In collaboration with the Team Manager and marketing, the Sports Marketing Specialist is responsible for executing the Teams, Athlete and Ambassadors strategy for Norco Bicycles as well as key programs.

  • Support and execute the Teams, Athletes and Ambassadors strategy to ensure it aligns and supports corporate, product, marketing and diversity strategies
  • Champion the Athlete and Ambassador onboarding process
  • Responsible for Factory Team logistics and to work with team mechanics to ensure the Factory Teams are race ready
  • Travel with the Factory Teams as required and provide on the ground support
  • Develop the annual Teams, Athletes and Ambassadors calendar, in-season and off-season, and ensure visibility across the Marketing Department
  • Increase outside sponsorship dollars for Factory Teams
  • Responsible for mechanical work for Athletes and Ambassadors, such as bike builds, and ongoing mechanical work as needed
  • Responsible for all advocacy initiatives and partnership programs in North America
  • Support consumer facing events locally and throughout North America and the maintenance of event assets

Applicant Should Possess:

  • Have a passion for riding and advanced bicycle service skills
  • Experience engaging with consumers, athletes/ambassadors, and partners
  • Marketing experience, ideally sports marketing
  • Post-secondary education or related
  • An excellent communicator and team player; also, comfortable working on independently
  • Organized and a planner
  • Have a keen eye for detail and an attitude to go the necessary last mile
  • Inventory system knowledge
  • Working knowledge with MS Office
  • Bicycle Maintenance Certification (ie. UBI) or strong bike service experience
  • First Aid Certification
  • Unrestricted Class 5 BC Driver’s license
  • Valid Canadian Passport and unrestricted travel
  • Able to regularly lift heavy loads, to 50lbs or more, on varied terrain

Operations Admin Associate

Location: Port Coquitlam Head Office

Key Responsibilities:

This is a full-time position reporting to the Supervisor, Operations Administration. The Operations Admin Associate focuses on master data maintenance of all inventory items in collaboration with the Operations purchasing teams as well as with other departments as required.

This position which requires a high degree of accuracy and efficiency, good communication and problem-solving skills, the ability to manage priorities, and the willingness to work as part of a team to achieve departmental goals.

  • Purchase Order (PO) responsibilities including entry, management, reporting, and follow up
  • Inventory item master creation and maintenance across all data systems
  • Digital catalogue proofing
  • Communications between suppliers and internal departments
  • Excel-based lists, including item information, pricing, and IT
  • Reporting from various data systems
  • Identify and recommend improvements to processes and procedures
  • Collaborate with team members and internal departments to achieve goals

Applicant Should Possess:

  • 2 years of experience in an administrative role
  • Data entry and maintenance experience
  • Ability to produce a large volume of work with a high degree of accuracy
  • Proficient in Microsoft Office including Excel, Outlook and Teams
  • Detail-oriented
  • Strong organizational skills as they relate to workload, time management and setting priorities
  • A collaborative and open-minded communication style
  • Written communication skills

System Developer

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Maintain and support existing systems and applications
  • Resolve technical issues concerning website applications
  • Monitor system operations for uptime and availability
  • Optimize existing system designs and create new ones
  • Maintain and support online data connectivity with ERP
  • Manage and maintain databases required by system applications
  • Collaborate with creative and technical teams on system integration
  • Develop and create new functionality and solutions based on business requirements
  • Design, program, and test system based solutions
  • Maintain program documentation and source code
  • Ongoing research of emerging technologies, frameworks, software, and techniques to support the ongoing development of systems

Applicant Should Possess:

  • Bachelor’s degree in Computer Science or relevant experience
  • Understanding of web site architecture, design and web technologies
  • Web design and coding using Python, HTML, XML, Css.
  • Understanding Web 2.0 techniques and frameworks (DHTML, Ajax, Jquery)
  • Required knowledge of MySQL database
  • Familiar with Object-Oriented programming
  • GUI design experience
  • Progress OpenEdge and QA/QC experience preferred but not required
  • Visual Foxpro and Django preferred but not required
  • Programming and analytical skills
  • Aptitude for learning new skills and a desire to keep up-to-date with new technologies
  • Project and time management
  • Ability to interact effectively with team members and other staff
  • Self motivated with a high level of initiative
  • Strong attention to detail

E-bike Technician

Location: Montreal, QC

Key Responsibilities:

The E-bike Tech Rep is part of the Inside Sales/Customer Service team at LTP and administers the day-to-day responsibilities related to supporting the Bosch dealer base across Canada. This position is tasked with providing industry renowned customer service, training and technical support for the Bosch E-bike system.

  • Provide top-notch customer service via email, phone and in person
  • Frontline support of Bosch E-bike dealers via Canadian Bosch service hotline in French and English
  • Process orders for spare parts supply for both bicycle dealers and authorized Bosch OE customers
  • Drive accessory business for bicycle dealers and authorized Bosch OE customers
  • Troubleshooting, technical support and warranty service for bicycle dealers
  • Training registration process for bicycle dealers
  • Facilitate both in-house and onsite training for new and existing Bosch E-bike dealers
  • Assist in collecting and compiling reporting metrics

Applicant Should Possess:

  • Post-Secondary degree or equivalent experience
  • Experience with E-bike technology and products, and/or with the cycling industry
  • Strong organizational and problem-solving skills, flexibility
  • Ability to work independently and with a team
  • Experience with project management
  • Strong computer skills with MS Office Suite including MS Dynamics CRM
  • Ability to travel to the US for Bosch training and meetings
  • Able to manage monthly expenses related to booking conference rooms and rental cars
  • Valid drivers license and passport
  • Personal transportation for local business travel, expenses reimbursed
  • Able to travel frequently as required (seasonal)
  • Ability to speak and write in French is required

Creative Lead

Location: Port Coquitlam Head Office

Key Responsibilities:

Reporting to the Creative Manager, the Creative Lead will produce the design vision and strategy for the assigned brands. This includes conceptual themes and style direction for all types of brand projects. The Creative Lead coordinates freelance contractors ensuring outputs are aligned to the brand vision.

  • Unifies the visual direction of assigned brands through strong conceptual capabilities
  • Concept, art-direct, and execute exceptional world-class design solutions that support all marketing initiatives including campaigns, channel content, product, retail and events
  • Aligns brand direction, touchpoints, and overall campaign narratives into channel execution and deliverables
  • Champions brand standard guidelines and ensures consistency
  • Leads campaign directives, photography, and videography
  • Coordinates freelancers including designers, photographers, and videographers from initial concept to final delivery.
  • Builds alignment around design direction and execution with key stakeholders across departments
  • Able to interpret creative feedback and data into iterative design
  • Uses a multi-revision process as part of meticulous workflow
  • Seeks and maintains a firm grip on the pulse of the bike industry and the creative/design landscape

Applicant Should Possess:

  • Knowledge and passion for the outdoor/cycling industry
  • Diploma in Graphic Design, Graphic Communications, related program, or equivalent work experience
  • 5+ years of creative design experience leading creative projects
  • Experience with art direction and preparing creative briefs
  • Expert graphic design chops including layout, typography, illustration, photography, and color
  • UI/UX knowledge is a plus
  • Fluent proficiency of Adobe Creative Suite, Microsoft Office, and Asana
  • Top notch communication and interpersonal skills with the ability to motivate others
  • Well organized with an ability to always meet deadlines
  • Prefers to work in a hands-on environment that requires imagination, flexibility, a can-do attitude, a sense of fun, and the desire to learn and grow

Warehouse Worker

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Applicant Should Possess:

  • A minimum of 1 year related experience in shipping or warehouse environment
  • Forklift experience, preference given to certified operators
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker. Full training provided
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required

Sales Associate, Bicycle

Location: Norco North Shore

Key Responsibilities:

The role of the Sales Associate is to provide customer service on the sales floor of an established bicycle shop.

  • Provide exemplary customer service including greeting and ensuring needs are met
  • Engage in conversation with customers; listen to and qualify their needs in an open, friendly and efficient manner
  • Ensure all necessary jobs and tasks are completed such as the opening checklist, restocking merchandise, cleaning
  • Ensure all sale items are well labelled and properly displayed and/or merchandised
  • Ensure products are properly displayed and merchandised in the correct areas
  • Support other departments including the Service Manager and technicians as needed
  • Have a direct consciousness regarding environmental sustainability and reducing the stores waste footprint.
  • Assisting opening and closing of the store, as required

Applicant Should Possess:

  • 1-2 years retail experience, ideally in the cycling or outdoor industry preferred
  • Detailed and extensive knowledge of bicycles of all types
  • Attention to detail and efficient
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Experience with POS systems

Bicycle Mechanic/Bike Builder

Location: Norco North Shore

Key Responsibilities:

  • Provide high level customer service through bike diagnosis and repair service
  • Efficiently assess and diagnose customer bicycle concerns and provide knowledge in a way that is understandable to the customer
  • Knowledgeable of suspension forks and shocks including servicing and tuning, suspension kinematics and bearing overhauls
  • Stripping and servicing all rear shock and forks from shim stack assemblies to damper servicing
  • Stripping and servicing of all rear shock and forks from shim stack assemblies to damper servicing, including seals and IFP’s
  • Build, tension and true wheels
  • Complete repairs as scheduled in a fast-paced service department
  • Schedule repairs as needed

Applicant Should Possess:

  • 2 year previous experience working in the service department in the cycling industry
  • Detailed and extensive knowledge of bicycles of all types, parts, tools, service techniques and parts compatibility
  • Knowledge of suspension forks and shocks, servicing and tuning, suspension kinematics, bearing overhauls Attention to detail and efficient and tidy work ethic
  • Knowledge of electronic gear installation preferred
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Microsoft Excel and Word competency
  • Experience with POS systems preferred

Warehouse Material Handler

Location: Etobicoke, ON

Key Responsibilities:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Applicant Should Possess:

  • Basic computer skills required
  • Forklift experience, preference given to certified operators
  • Will train on machine use (counter balance, reach, and order picker lift trucks)
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Be able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required