Careers

We want you

We are still fully operational and are hiring at this time. Live to Play Sports is actively monitoring the progression of the coronavirus, COVID-19, to ensure that we have the most accurate and latest information on the threat of the virus. We are following updates and procedures from the government, public health and the World Health Organization. Our response and plans may adjust according to the recommendations from these organizations. The hiring process will align to these practices.

For over 50 years, we have been a leading player in the Canadian and international bicycle market. Starting as a one-man operation in small-town British Columbia, we have always stayed true to our roots, which has helped us grow. We now have three international offices, two distribution centers, and more than 100 dedicated, fantastic staff that contribute to our continued success in the cycling industry.

We work hard, but we ride hard too. At Live to Play Sports, we have bicycle storage, showers, and lockers to encourage riding to, from, and at work. There is almost always someone getting out for a pedal, whether it is road, mountain, dirt jump, or a cruise. If you want to work in a casual environment with a dedicated and passionate culture where people love the outdoors, then we'd love to hear from you.

Live to Play Sports Group Inc is an equal opportunity employer and values diversity. Accommodations are available on request for candidates taking part in all aspects of the selection process. Employment is decided on the basis of qualifications, merit and business need.

Junior Accountant

Location: Port Coquitlam Head Office

Key Responsibilities:

The primary goal of the Junior Accountant is to ensure efficient, timely, and accurate payments of accounts as well maintaining records of payments. It is a fast-paced environment and on top of ensuring that LTP maintains its strong financial status, this role must maintain LTP’s strong relationship with its vendors. As proficiency with the Accounts Payable tasks increases, this position will assume responsibility for accounting functions.

  • Process purchase order vouchers, match receiving details with invoices, follow up discrepancies with related parties
  • Verify, allocate, post, and reconcile Inventory, Accounts Payable and Accounts Receivable
  • Process invoices and company credit card statements: seek approval, match receipts with invoices, check freight charges, code accounts/departments, tax implications (self assess PST/GST), data entry and upload spreadsheets
  • Produce accurate accounting reports
  • Assist with preparation for and compliance with year-end assurance audits
  • Analyze financial information and summarize financial status
  • Maintain an up-to-date billing/vendor profile and ensure that invoices are paid within the credit terms and any applicable discounts are applied
  • Perform system checks with transfers, EFT, and wire payments
  • Prepare and issue payments
  • Maintain journal entries to prepare accrual and year-end journal entries
  • Utilize Excel spreadsheets for cost allocation and tax accrual
  • Reconcile General Ledger accounts
  • Prepare ad-hoc reports and analyses as required

Applicant Should Possess:

  • Pursuing and expecting to complete a Chartered Professional Accountant designation within 5 years
  • Three years of Accounts Payable experience in distribution, manufacturing or wholesale
  • Accounting experience and proven skills
  • Advanced computer skills, including Office suite applications and financial modelling/reporting tools such as Excel LOOKUP functions and pivot tables
  • Excellent communication skills (in person, via telephone, via email)
  • Expert multi-tasking, organization, and analytical skills
  • Intermediate to advanced knowledge with Microsoft Excel
  • Strong knowledge of and experience with ERP systems
  • Ability to work independently and within a team in an extremely fast-paced environment
  • Relevant courses are considered an asset but are not necessary
  • Knowledge of MXP is desirable but not essential; however, hands-on experience with accounting software packages such as QuickBooks is required

Demo & Event Coordinator

Location: New England, USA

Key Responsibilities:

  • Plan the seasonal calendar in coordination with the Regional Sales Manager
  • Prepare bicycle demos for assigned regional events and provide event report
  • Responsible for mechanical work such as bike builds prior to season and ongoing mechanical work as needed during peak seasons
  • Manage inventory levels to ensure bikes function properly at all times
  • Event coordination including event logistics, site set up, and bike availability
  • Onsite consumer interaction and support for events
  • Responsible for event vehicles and trailer upkeep such as service work, cleaning, inventory supply accuracy and driving to all assigned events
  • Deliver training program to retailers in the region
  • Support the marketing strategy including providing content and regional insights
  • Understand the social media platform and presence of LTP brands
  • Measure successes and improvements through evaluation reports

Applicant Should Possess:

  • 3 years’ experience in a related position in the outdoor industry (Bike shop experience preferred)
  • Ability to travel up to 75% of the time during prime season (April-August)
  • Post-secondary education or related
  • Bicycle Maintenance Certification (ie. UBI) or strong bike service experience
  • Unrestricted Driver’s license
  • Proficient in social media
  • Passion for cycling and/or outdoor activity
  • Valid Passport and unrestricted travel
  • Able to regularly lift heavy loads, to 50lbs or more, on varied terrain
  • Well organized and an excellent communicator
  • Working knowledge with MS Office
  • First Aid Certification

Sales Manager

Location: Norco North Shore

Key Responsibilities:

  • Assisting opening and closing of the store
  • Direct sales staff to provide exemplary customer service including greeting and ensuring needs are met
  • Ensure all necessary jobs and tasks are completed such as the opening checklist, restocking merchandise, cleaning
  • Monitor inventory levels on the floor to ensure the POS is accurate
  • Implement spot inventory counts with the help of the General Manager and or Service Manager when discrepancies are found
  • Create and implement new processes which improve the overall efficiency of staff and overall experience of the customer
  • Communicate with the management to ensure new product arriving has a spot on the floor
  • Train staff in the correct method of merchandising new and existing product
  • Ensure all sale items are well labelled and properly displayed and/or merchandised
  • Work with and assist Sales Reps in getting their products properly displayed and merchandised in the correct areas
  • Coordinating staff breaks when needed
  • Ensuring a positive environment for staff and customers to thrive while present in the store
  • Ensuring all sales staff understand and follow the Policies and Procedures
  • Lead the shift, coaching team as needed
  • Be the first point of escalation for resolving customer complaints and concerns
  • Flexibility in supporting other departments including the Service Manager and technicians
  • Have a direct consciousness regarding environmental sustainability and reducing the stores waste footprint.
  • Understand financial budget, targets/plan

Applicant Should Possess:

  • 2-3 years retail experience, ideally in the cycling or outdoor industry
  • Detailed and extensive knowledge of bicycles of all types
  • Experience in leading a shift and sales team
  • Attention to detail and efficient
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Strong familiarization with the POS system with the ability to change prices, authorize returns, and run reports when necessary
  • Experience with Lightspeed POS systems
  • Professional appearance and attitude

ERP Project Manager (3 year contract)

Location: Port Coquitlam Head Office

Key Responsibilities:

You must have the ability to exercise overall day-to-day control of project teams and the resources of the program, balancing the needs for program success with the skills and capabilities of the staff. You should also be an excellent communicator and must interact regularly and comfortably across various departments -- from individual to the ERP Management Team level, to negotiate solutions that foster strong relationships and continued success of the project. You need to be experienced at problem-solving, multi-tasking, working with deadlines, and effective at leading change management with various departments. You are responsible for making timely, effective decisions at the project level and communicating those decisions both up and down the program structure, while approaching needed decisions in a logical and thoughtful manner and weighing conflicting information.

Important duties

  • Determine the objectives of the implementation: Before the implementation starts, the project manager should know what the key objectives for a successful implementation are. These should be shared to anyone working on the implementation and updated/changed as needed. It is important for the manager to stay focused on these throughout the implementation as well. Determine the objectives and project implementation methodology under the defined project boundaries, scope, and budget.
  • Budgeting, Calculate and monitor time and budget spent: The ERP Project Manager is responsible for the development of an effective planning process, for the creation of an integrated project schedule that encompasses all aspects for the ERP project and for the actual execution in conformance to plans and the continuing update and adjustment of plans and execution to fit changing circumstances. Execution of the project within the defined project financial budget parameters and project calendar. Determining where time is best spent (and by who) is key to moving each step along efficiently. Keeping costs in a feasible range for LTP is also critical.
  • Managing contingencies and overall change management: Implement and lead an effective project change management process that pro-actively identifies project changes and incorporates an appropriate impact analysis and approval for such changes across the ERP program team. The ERP PM is responsible for creating and maintaining a monthly financial management process that incorporates actual financial performance to forecasted performance and justifies all variances; accurately forecasts expenditures in alignment with the project budget and supports the budgeting process throughout the project lifecycle.
  • Keep all needed departments and executives up to date on all stages: Any changes, progress, or lack of progress should be shared within the defined decision making and reporting structure to the Executive level Project Sponsors and Executive Steering Committee. Reporting updates to the Shareholder and Advisory Board at quarterly meetings.

Applicant Should Possess:

  • PMP or like certification
  • 5+ years’ experience of hands on IT Project Management
  • 5+ years’ experience of successful implementations with supporting references implementing complex, cross-functional projects and solutions
  • Knowledge of current ERP market including standalone modules: PLM, CRM, MRP and Ecommerce
  • At least 2 ERP projects (3-4 years) experience of working with and managing large Systems Integration
  • Leadership qualities including the ability to motivate, inspire, counsel and facilitate individuals and teams to take responsibility and accountability for the goals will be an added advantage
  • Fully accountable for successful project delivery and responsible for the overall planning, management and execution for the project
  • Demonstrable fluency in Project Management tools and techniques and of implementing projects within established software development life cycle methodologies
  • Demonstrable experience of transitioning new and upgraded systems into support operations – at least 2 large, multi-discipline projects

Rider Product Support Manager

Location: Port Coquitlam or Toronto

Key Responsibilities:

The Rider Product Support Manager reports to the President and is an exciting opportunity to lead a world class after sales support department. This role works closely with departments across the company to optimize global product service levels, to be easy to do business with for consumers and dealers. This role maximizes efficiency and profitability while enhancing industry renowned customer satisfaction and minimizing rider downtime. The Rider Product Support Manager has a multi-location team which includes the Warranty teams.

  • Lead the team by inspiring, mentoring and coaching them to achieve goals
  • Provide outstanding customer experience from sale through product lifecycle
  • Implement initiatives to achieve revenue, profit targets and company goals
  • Leverage revenue opportunities such as for fee service work across brand portfolios
  • Ensure global consistency of product support procedures, processes and policies
  • Provide a global dashboard that includes analyzed data such as trends, turnaround times, failure rates and cost metrics
  • Minimize warranty risk exposure and cost through protocols for product failures including communication of quality control issues and liability concerns
  • Collaborate with product managers and Bicycle department on service parts, tech and service manuals of all parts for Norco pedal and e-bike bicycle models
  • Provide feedback for quality at source and specification adjustments
  • Collaborate with the distributed brands team on delivery of 3rd party brand warranty and service programs
  • Demand planning, forecasting and purchasing of product support parts inventory
  • Ensure that products are ready to be supported for targeted in market date with stock of parts, diagnostic equipment (e-bike), and self-service tools
  • Create a rider and dealer product support center
  • Leverage communication technologies for retailer & consumer supports (Live Chat, Email, Social Channels)
  • Responsible for team staffing, processes and budgets
  • Partnerships internally cross-departmental and externally with brands
  • Communicate and train internal and external stakeholders on processes and product knowledge

Applicant Should Possess:

  • Post-secondary education in a related field
  • Minimum of 5 years’ experience leading warranty and service
  • Experience building a world class after sales support department
  • Leadership experience with multiple location team management preferred
  • In depth, technical/mechanical bicycle knowledge is preferred but not required
  • Exceptional customer service skills
  • Excellent ability to analyze data and present results
  • Inventory budgeting and management
  • Track record of process development and improvement
  • Highly proficient in Microsoft Office including Power BI
  • Professional written and verbal communication and interpersonal skills 
  • Strong organizational and problem-solving skills
  • Strong knowledge of warranty related technology
  • Bilingual would be an asset but not required

Warehouse Worker

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Applicant Should Possess:

  • A minimum of 1 year related experience in shipping or warehouse environment
  • Forklift experience, preference given to certified operators
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker. Full training provided
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required

Sales Associate, Bicycle

Location: Norco North Shore

Key Responsibilities:

The role of the Sales Associate is to provide customer service on the sales floor of an established bicycle shop.

  • Provide exemplary customer service including greeting and ensuring needs are met
  • Engage in conversation with customers; listen to and qualify their needs in an open, friendly and efficient manner
  • Ensure all necessary jobs and tasks are completed such as the opening checklist, restocking merchandise, cleaning
  • Ensure all sale items are well labelled and properly displayed and/or merchandised
  • Ensure products are properly displayed and merchandised in the correct areas
  • Support other departments including the Service Manager and technicians as needed
  • Have a direct consciousness regarding environmental sustainability and reducing the stores waste footprint.
  • Assisting opening and closing of the store, as required

Applicant Should Possess:

  • 1-2 years retail experience, ideally in the cycling or outdoor industry preferred
  • Detailed and extensive knowledge of bicycles of all types
  • Attention to detail and efficient
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Experience with POS systems

Bicycle Mechanic/Bike Builder

Location: Norco North Shore

Key Responsibilities:

  • Provide high level customer service through bike diagnosis and repair service
  • Efficiently assess and diagnose customer bicycle concerns and provide knowledge in a way that is understandable to the customer
  • Knowledgeable of suspension forks and shocks including servicing and tuning, suspension kinematics and bearing overhauls
  • Stripping and servicing all rear shock and forks from shim stack assemblies to damper servicing
  • Stripping and servicing of all rear shock and forks from shim stack assemblies to damper servicing, including seals and IFP’s
  • Build, tension and true wheels
  • Complete repairs as scheduled in a fast-paced service department
  • Schedule repairs as needed

Applicant Should Possess:

  • 2 year previous experience working in the service department in the cycling industry
  • Detailed and extensive knowledge of bicycles of all types, parts, tools, service techniques and parts compatibility
  • Knowledge of suspension forks and shocks, servicing and tuning, suspension kinematics, bearing overhauls Attention to detail and efficient and tidy work ethic
  • Knowledge of electronic gear installation preferred
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Microsoft Excel and Word competency
  • Experience with POS systems preferred

Warehouse Material Handler

Location: Etobicoke, ON

Key Responsibilities:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Applicant Should Possess:

  • Basic computer skills required
  • Forklift experience, preference given to certified operators
  • Will train on machine use (counter balance, reach, and order picker lift trucks)
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Be able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required