Careers

We want you

Live to Play Sports is actively monitoring the progression of the coronavirus, COVID-19, to ensure that we are following updates and procedures from the government and public health. Any offer of employment will be made conditional upon the person providing proof of full COVID-19 vaccination or proof of an applicable exemption under human rights law.

For over 50 years, we have been a leading player in the Canadian and international bicycle market. Starting as a one-man operation in small-town British Columbia, we have always stayed true to our roots, which has helped us grow. We now have three international offices, two distribution centers, and more than 100 dedicated, fantastic staff that contribute to our continued success in the cycling industry.

We work hard, but we ride hard too. At Live to Play Sports, we have bicycle storage, showers, and lockers to encourage riding to, from, and at work. There is almost always someone getting out for a pedal, whether it is road, mountain, dirt jump, or a cruise. If you want to work in a casual environment with a dedicated and passionate culture where people love the outdoors, then we'd love to hear from you.

Live to Play Sports Group Inc is an equal opportunity employer and values diversity. Accommodations are available on request for candidates taking part in all aspects of the selection process. Employment is decided on the basis of qualifications, merit and business need.

Warranty Technician

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding Live to Play products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc.
  • Provide verbal technical support on a variety of bicycle components and accessories, including - but not limited to – drivetrain, suspension forks, rear shocks, hydraulic brakes, seat posts, wheels, indoor trainers, bicycle computers, tools, and car racks.
  • Ensure accuracy of orders, returns, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner.
  • Process returns/warranties per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact.
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics.
  • Provide special events and technical support where needed.

Applicant Should Possess:

  • College or University degree or equivalent experience
  • Strong organizational and problem-solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record

Inside Sales Rep

Location: Toronto Office

Key Responsibilities:

  • Service accounts and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
  • Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
  • Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
  • Ensure that all orders are shipping within the requested shipping window
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, product inquiries, shipping concerns etc) are resolved in a timely fashion.
  • Work in conjunction with the sales representative(s) to drive business (achieving and exceeding targets) for assigned territories.
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
  • Enter and process return authorization requests for dealers and sales reps
  • Provide special events and technical support where needed.

Applicant Should Possess:

  • 2 years of relevant experience
  • Post-Secondary education
  • Strong organizational and problem-solving skills, flexibility
  • Ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is an asset

Norco North Shore – Sales Manager

Location: Norco North Shore

Key Responsibilities:

  • Assisting opening and closing of the store
  • Direct sales staff to provide exemplary customer service including greeting and ensuring needs are met
  • Ensure all necessary jobs and tasks are completed such as the opening checklist, restocking merchandise, cleaning
  • Monitor inventory levels on the floor to ensure the POS is accurate
  • Implement spot inventory counts with the help of the General Manager and or Service
  • Manager when discrepancies are found
  • Create and implement new processes which improve the overall efficiency of staff and overall experience of the customer
  • Communicate with the management to ensure new product arriving has a spot on the floor
  • Train staff in the correct method of merchandising new and existing product
  • Ensure all sale items are well labelled and properly displayed and/or merchandised
  • Work with and assist Sales Reps in getting their products properly displayed and merchandised in the correct areas
  • Coordinating staff breaks when needed
  • Ensuring a positive environment for staff and customers to thrive while present in the store
  • Ensuring all sales staff understand and follow the Policies and Procedures
  • Lead the shift, coaching team as needed
  • Be the first point of escalation for resolving customer complaints and concerns
  • Flexibility in supporting other departments including the Service Manager and technicians
  • Have a direct consciousness regarding environmental sustainability and reducing the stores waste footprint.
  • Understand financial budget, targets/plan

Applicant Should Possess:

  • 2-3 years retail experience, ideally in the cycling or outdoor industry
  • Detailed and extensive knowledge of bicycles of all types
  • Experience in leading a shift and sales team
  • Attention to detail and efficient
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Strong familiarization with the POS system with the ability to change prices, authorize returns, and run reports when necessary
  • Experience with Lightspeed POS systems
  • Professional appearance and attitude

Web Designer

Location: Port Coquitlam Head Office

Key Responsibilities:

Reporting to the Digital Marketing Manager, the Web Designer collaborates with the Web Development Team to assist with the ongoing development and maintenance of consumer facing websites and applicable applications.

  • Responsible for development and maintenance of consumer facing websites, Norco.com and additional properties as required
  • Design and buildout website layouts, mock-ups, and any related needs for website and software
  • Develop and maintain the application of brand standards on all digital platforms in alignment with the Marketing team
  • Work collaboratively with immediate and cross departmental teams on strategy for projects and tasks including a Creative Manager, Content Manager, Strategist and Developer.
  • Collaborate with Creative Team on strategy and design of interface, user experience, navigation flows, website layouts
  • Create and design technical documentation, communicates design ideas using user flows, process flows, site maps and wireframes
  • Work collaboratively to clarify goals, gather requirements and define project scope and timelines
  • Participate in the design, development and scalability of software
  • Address technical feasibility and design requirements
  • Works collaboratively with web developers to implement code development and project best practices for future proofing
  • Work within code framework and build out features with both desktop and mobile responsive design
  • Troubleshoot, debug, upgrade software where necessary including performing UI tests to optimize performance
  • Data processing + formatting where necessary
  • Responsible for third-party software integration and tools necessary to the online business
  • Ensure website tracking is installed, functioning and makes annotations correctly when changes are made
  • Leverage analytics and user behaviour to influence marketing and design decisions

Applicant Should Possess:

  • 5 Years Web Design experience with experience designing for web and mobile
  • Post-secondary education
  • Strong portfolio of website design
  • Experience working with a focus on brand and eCommerce on large scale, high volume websites
  • Experience integrating third-party software including but not limited to Mailchimp, Klaviyo, and Zendesk
  • Excellent communication and teamwork skills
  • Strong organization skills with great attention to detail
  • Able to manage multiple projects and meet multiple deadlines while producing accurate, high quality work.
  • Experience with the following: HTML, CSS, JavaScript, jQuery, PHP, MySQL, React
  • Experience with Adobe Suite
  • Experience with MS Office Suite
  • Knowledge of Google Cloud servers and maintenance a bonus
  • Strong understanding of Google Analytics and ability to translate data into insights and actions
  • Experience with analytics tools like Hotjar
  • Exceptional collaborative skills dealing with stakeholders across departments

Représentant Interne – région de Québec

Location: Quebec

Key Responsibilities:

  • Fournir de l'assistance et combler tous les besoins et les demandes des clients de manière professionnelle et positive, y compris une communication quotidienne avec les représentants commerciaux
  • Soutenir les représentants commerciaux en vérifiant régulièrement l'état des commandes permanentes et des rapports d'anomalies. Faire état de ces commandes permanentes et rapports d'anomalies auprès des clients et les résoudre dans les meilleurs délais
  • Soumettre des rapports clients quotidiens et hebdomadaires afin d'assurer le bon fonctionnement de l'expédition de la marchandise et des services de LTP
  • S'assurer que toutes les commandes soient expédiées dans les délais requis
  • Fournir l'information nécessaire aux représentants commerciaux afin que toutes les inquiétudes des détaillants (commandes, renseignement sur un produit, questions sur les frais d'expédition, etc.) soient dissipées en temps opportun
  • Travailler en collaboration avec les représentants commerciaux afin qu’ils atteignent ou dépassent les objectifs de vente dans leurs territoires
  • Communiquer avec le (les) représentant (s) commercial (aux) pour s'assurer que les commandes soient passées, puis expédiées à temps afin de respecter les dates convenues lors de la prise des commandes
  • S'occuper des demandes de retour de marchandise des détaillants et des représentants commerciaux Être présent lors d'évènements spéciaux et offrir du soutien technique au besoin

Applicant Should Possess:

  • 2 ans d'expérience pertinente
  • Éducation postsecondaire
  • Solides compétences organisationnelles et de résolution de problèmes, flexibilité
  • Capable de travailler de manière autonome et en équipe
  • Une bonne connaissance des produits LTP ou de l'industrie du vélo est un atout
  • Une bonne maîtrise des logiciels de traitement de textes, de feuilles de calcul et de la suite MS Office
  • Faire preuve d'assiduité et de ponctualité

Warehouse Worker

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Applicant Should Possess:

  • A minimum of 1 year related experience in shipping or warehouse environment
  • Forklift experience, preference given to certified operators
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker. Full training provided
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required

Sales Associate, Bicycle

Location: Norco North Shore

Key Responsibilities:

The role of the Sales Associate is to provide customer service on the sales floor of an established bicycle shop.

  • Provide exemplary customer service including greeting and ensuring needs are met
  • Engage in conversation with customers; listen to and qualify their needs in an open, friendly and efficient manner
  • Ensure all necessary jobs and tasks are completed such as the opening checklist, restocking merchandise, cleaning
  • Ensure all sale items are well labelled and properly displayed and/or merchandised
  • Ensure products are properly displayed and merchandised in the correct areas
  • Support other departments including the Service Manager and technicians as needed
  • Have a direct consciousness regarding environmental sustainability and reducing the stores waste footprint.
  • Assisting opening and closing of the store, as required

Applicant Should Possess:

  • 1-2 years retail experience, ideally in the cycling or outdoor industry preferred
  • Detailed and extensive knowledge of bicycles of all types
  • Attention to detail and efficient
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Experience with POS systems

Bicycle Mechanic/Bike Builder

Location: Norco North Shore

Key Responsibilities:

  • Provide high level customer service through bike diagnosis and repair service
  • Efficiently assess and diagnose customer bicycle concerns and provide knowledge in a way that is understandable to the customer
  • Knowledgeable of suspension forks and shocks including servicing and tuning, suspension kinematics and bearing overhauls
  • Stripping and servicing all rear shock and forks from shim stack assemblies to damper servicing
  • Stripping and servicing of all rear shock and forks from shim stack assemblies to damper servicing, including seals and IFP’s
  • Build, tension and true wheels
  • Complete repairs as scheduled in a fast-paced service department
  • Schedule repairs as needed

Applicant Should Possess:

  • 2 year previous experience working in the service department in the cycling industry
  • Detailed and extensive knowledge of bicycles of all types, parts, tools, service techniques and parts compatibility
  • Knowledge of suspension forks and shocks, servicing and tuning, suspension kinematics, bearing overhauls Attention to detail and efficient and tidy work ethic
  • Knowledge of electronic gear installation preferred
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Microsoft Excel and Word competency
  • Experience with POS systems preferred

Warehouse Material Handler

Location: Etobicoke, ON

Key Responsibilities:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Applicant Should Possess:

  • Basic computer skills required
  • Forklift experience, preference given to certified operators
  • Will train on machine use (counter balance, reach, and order picker lift trucks)
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Be able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required