Careers

We want you

For over 50 years, we have been a leading player in the Canadian and international bicycle market. Starting as a one-man operation in small-town British Columbia, we have always stayed true to our roots, which has helped us grow. We now have three international offices, two distribution centers, and more than 100 dedicated, fantastic staff that contribute to our continued success in the cycling industry.

We work hard, but we ride hard too. At Live to Play Sports, we have bicycle storage, showers, and lockers to encourage riding to, from, and at work. There is almost always someone getting out for a pedal, whether it is road, mountain, dirt jump, or a cruise. If you want to work in a casual environment with a dedicated and passionate culture where people love the outdoors, then we'd love to hear from you.

Experienced Bicycle Mechanic Service Lead

Location: Norco John Henry Bikes

Key Responsibilities:

Here at Norco John Henry Bikes in beautiful North Vancouver we service every bike that comes through the door with the best mechanics, tools and resources possible. Whether it is a world cup race bike or a faithful old commuter we give the best service and at a reasonable price. We want you to join our team and become part of an enthusiastic and knowledgeable world class service department with an opportunity for growth and to improve your knowledge.

  • Provide high level customer service through bike diagnosis and repair service
  • Extensive knowledge of suspension forks and shocks including servicing and tuning, suspension kinematics and bearing overhauls
  • Lead a team of highly skilled mechanics
  • Oversee all aspects of service department, including service writing, work orders, documentation of repairs; troubleshooting and service resolutions
  • Stripping and servicing all rear shock and forks from shim stack assemblies to damper servicing
  • Stripping and servicing of all types of dropper posts, including seals and IFP’s
  • Maintain and update inventory for all new bikes and technologies
  • Schedule repairs and mechanics for a fast-paced service department
  • Reporting preparation and analysis
  • Provide knowledge in a way that is understandable to the customer

Applicant Should Possess:

  • Minimum of 5 year’s previous experience working in the service department in the cycling industry
  • Detailed and extensive knowledge of bicycles of all types, parts, tools, service techniques and parts compatibility
  • Service Department leadership experience preferred
  • Attention to detail and efficient and tidy work ethic
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Microsoft Excel and Word competency
  • Experience with Lightspeed POS systems

Customer Service – Warranty Tech

Location: Toronto Office

Key Responsibilities:

The LTP Warranty Technician will provide legendary customer service and technical support to Dealers and Sales Reps via the phone and e-mail to ensure product warranties, service and inquiries are answered in a timely, accurate, and professional manner.

  • Perform technical service on a variety of bicycle components, including - but not limited to - suspension forks, rear shocks, hydraulic brakes, seat posts and wheels.
  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding Live to Play products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc
  • Ensure accuracy of orders, returns, service work, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner.
  • Process returns/warranties and complete service per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact.
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics.
  • Provide special events and technical support where needed

Applicant Should Possess:

  • College or University degree or equivalent experience
  • Strong organizational and problem-solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with company products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Preference will be given to those with the ability to speak and write in French

Customer Service – Inside Sales Associate

Location: Toronto Office

Key Responsibilities:

The Inside Sales Associate will administer the day-to-day details related to supporting the LTP dealer base and outside Sales Reps, providing industry renowned customer service. This includes daily communication, reporting, and fulfilling all the needs & requests surrounding customer order management.

  • Service Canadian accounts (including Quebec) and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
  • Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
  • Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
  • Ensure that all orders are shipping within the requested shipping window.
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, product inquiries, shipping concerns etc) are resolved in a timely fashion.
  • Work in conjunction with the sales representative(s) to drive business (achieving and exceeding targets) for assigned territories.
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
  • Enter and process return authorization requests for dealers and sales reps
  • Provide special events and technical support where needed.

Applicant Should Possess:

  • College or University degree or equivalent experience
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is required

Sales Associate

Location: Norco John Henry Bikes

Key Responsibilities:

Norco Bicycles (formally Norco John Henry Bikes) is a family orientated community bike shop based in the heart of the world famous North Shore in North Vancouver. We provide friendly, open, expert service and advice to all types of cyclists in Vancouver. Whether you are a young tyke looking for your first bike, a seasoned pro looking for the bike that will take you to the next level or just your average rider looking for a bike to put a smile on your face, we cater to everybody.

Applicant Should Possess:

  • Friendly & knowledgeable about the bike industry and the related products. Comprehensive training is provided along with huge online knowledge resources.
  • Willing to engage in conversation with customers from all walks of life and listen to/qualify their needs in an open, friendly, and efficient manner
  • Be able to work in a fast paced work environment often dealing with multiple clients simultaneously but also be self motivated during downtime and help maintain the shop and the customer experience.
  • Previous retail experience especially in the bicycle industry, also a candidate with lightspeed and/or Merchant OS experience would be an asset. Experience is not essential but would be an advantage.
  • Benefits include: discounts on some of the best bikes, parts, and accessories in the world. The ability to genuinely move forward with a career in the Cycling Industry through our close industry partners. And working with the best people in the bike industry, a great team with huge skill and information resources.

Warehouse Worker

Location: Port Coquitlam Head Office

Key Responsibilities:

Since 1964, Live to Play Sports Inc. has been Canada’s leading distributor of premium bicycles, parts and accessories, selling over 80 world-class cycling brands. Live to Play Sports also owns and operates several proprietary brands, including Norco Bicycles and Axiom Cycling Gear. Norco Bicycles is a high-performance brand of choice for cyclists around the world. Our head office and Canadian Distribution Centre is in Port Coquitlam, British Columbia.

We currently have permanent Full-time Warehouse positions in our Port Coquitlam Distribution Centre.

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Applicant Should Possess:

  • A minimum of 1 year related experience in shipping or warehouse environment
  • Forklift experience, preference given to certified operators
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker. Full training provided
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs)
  • Strong attention-to-detail
  • Punctual and dependable
  • Able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required


Only those candidates being considered will be contacted.

Job Type: Full-time

Salary: $18.00 /hour