Tâches principales:

Join the Rider Support team at LTP as an E-bike Tech Rep, where you'll play a key role in supporting the Bosch dealer network across Canada. In this position, you'll deliver exceptional customer service and technical support for Bosch E-bike systems. Your responsibilities will include assisting dealers with troubleshooting, processing spare parts orders, driving accessory sales, and facilitating training sessions. You will also be involved in promoting dealer registration and gathering reporting metrics. If you have a passion for providing industry-leading support and training, we’d love to hear from you!

The E-bike Tech Rep is part of the Rider Support team at LTP and administers the day-to-day responsibilities related to supporting the Bosch dealer base across Canada. This position is tasked with providing industry renowned customer service, training, and technical support for the Bosch E-bike system.

At Live to Play Sports, we welcome applications from individuals of all backgrounds and identities. We believe in fostering a diverse and inclusive workplace where everyone's unique perspectives and talents contribute to our success. We encourage candidates from underrepresented groups to apply as we strive to build a team that reflects the diversity of the communities we serve. Your voice matters here, and we are committed to creating an environment where everyone feels valued, respected, and empowered to thrive.

If you’re excited about this opportunity, we’d love to hear from you! Send your resume and cover letter to employment@livetoplaysports.com, and let’s start the conversation.

ROLE AND RESPONSIBILITIES

• Provide top-notch customer service via email, phone and in person
• Frontline support of Bosch E-bike dealers via Canadian Bosch service hotline
• Process orders for spare parts supply for both bicycle dealers and authorized Bosch OE customers
• Drive accessory business for bicycle dealers and authorized Bosch OE customers
• Troubleshooting, technical support and warranty service for bicycle dealers
• Facilitate both in-house and offsite training for new and existing Bosch E-bike dealers
• Promote dealer registration process through yearly training clinics
• Assist in collecting and compiling reporting metrics

Qualifications requises:

• Post-Secondary degree or equivalent experience
• Experience with E-bike technology and products, and/or with the cycling industry
• Comfortable presenting and speaking to large groups
• Strong organizational and problem-solving skills, flexibility
• Ability to work independently and with a team
• Experience with project management
• Strong computer skills with MS Office Suite including Salesforce
• Ability to travel to the US for Bosch training and meetings
• Able to manage monthly expenses related to booking conference rooms and rental cars
• Valid drivers license and passport
• Able to travel frequently as required (seasonal)
• Ability to speak and write in French is an asset (not required)

Salary Range: $50,500 - $61,100

Tâches principales:

The Supplier Development Engineer Lead is crucial in guiding product development from concept to production, working closely with the design team to ensure manufacturability and quality. This role involves overseeing prototyping, cost reduction, and process improvements while maintaining rigorous standards in manufacturing and quality assurance. Key responsibilities include managing product data, coordinating with suppliers, and implementing advanced technologies to enhance product performance. Embracing the organizational values of High Performance, Embracing Progress, and Team First, this position will drive innovation, ensure cross-functional collaboration, and support continuous improvement throughout the product lifecycle.

We welcome applications from individuals of all backgrounds and identities. We believe in fostering a diverse and inclusive workplace where everyone's unique perspectives and talents contribute to our success. We encourage candidates from underrepresented groups to apply as we strive to build a team that reflects the diversity of the communities we serve. Your voice matters here, and we are committed to creating an environment where everyone feels valued, respected, and empowered to thrive.

ROLE AND RESPONSIBILITIES

• Define and Implement Process/Tools for communicating with Design Engineers and Suppliers
• Continuous Improvement on process.

• Lead team to execute and improve product quality and delivery
• Implement KPIs to ensure quality goals
• Success in this position is measure by building an effective and motivated team, 100% on time new product production and seamless communication/collaboration between internal teams

• Collaborate closely with the design team to translate design concepts into manufacturable and high-quality products.
• Oversee the entire product development lifecycle, development, prototyping, validation, and production, including cost reduction and quality improvement efforts.
• Design (3D and 2D) components that meet project requirements while being manufacturable.

• Ensure parts and frames received from suppliers meet specification.
• Organize testing and corresponding samples to ensure all products meet testing requirements.
• Work closely with manufacturing partners to review processes, collaborate with them on process improvement and value enhancement opportunities
• Research advanced technology and processes to support new project requirements for both design and manufacturing purposes.
• Drive supplier advanced product quality planning (APQP) to meet quality and timing expectations for production part approval (PPAP)
• Perform root cause analysis and work with engineering and quality teams to implement robust solutions.

• Manage Product information: Drawings, approvals, test results, development project specification and descriptions.
• Maintain Development Project status & timeline in PLM systems
• Send Weekly Report(s) Every Monday on project status

• Helping to discover new sourcing options & new technologies and introduce them to the team for future business consideration
• Support supplier evaluations and audits as needed
• Provide supplier feedback continuous ensuring cross functional alignment on sourcing strategies

• Up to 60% international and domestic travel

Qualifications requises:

• Bachelor’s degree in engineering or a related field.
• 5+ years of experience in engineering and product development roles
• Strong background in materials science, or related disciplines
• Proficiency in CAD software, simulation tools, and other engineering software used in product development.
• Project management skills, including the ability to create project plans and track progress effectively.
• Problem-solving abilities, with a track record of driving innovative solutions and resolving complex engineering challenges.
• Strong communication and interpersonal skills, enabling effective collaboration and communication across various teams and stakeholders.
• Detail-oriented mindset with a focus on quality, ensuring that products meet or exceed industry standards.
• Passion for bicycles and the cycling industry

Tâches principales:

Are you a high-energy leader with a knack for juggling global supply chains and team dynamics? Join us as our Global Supply Leader and become the linchpin between our Asia offices and HQ! You’ll spearhead the development and implementation of streamlined processes to enhance communication between Planning, Product Development, and Global Supply teams, driving continuous improvements along the way.

The Global Supply Leader will play a critical role in facilitating seamless communication between our Asia offices and HQ, while also overseeing essential people and facilities management. This position demands a strategic leader who will ensure integration and execution across departments and geographies, driving continuous process enhancements and upholding high-performance standards. Responsibilities include managing communication channels, coordinating process development, and optimizing team performance. Success will be demonstrated through effective cross-departmental collaboration, timely delivery, and ongoing improvements in processes. This role is pivotal in ensuring organizational alignment and operational excellence, with an emphasis on driving strategic goals and maintaining high standards across all functions.

We welcome applications from individuals of all backgrounds and identities. We believe in fostering a diverse and inclusive workplace where everyone's unique perspectives and talents contribute to our success. We encourage candidates from underrepresented groups to apply as we strive to build a team that reflects the diversity of the communities we serve. Your voice matters here, and we are committed to creating an environment where everyone feels valued, respected, and empowered to thrive.

If you’re excited about this opportunity, we’d love to hear from you! Send your resume and cover letter to employment@livetoplaysports.com, and let’s start the conversation.

Responsibilities:

• Define and Implement Process\Tools for communication between Planning, Product Development and Global Supply Manager
• Continuous Improvement on process.

• Lead team to execute and improve delivery
• Implement KPIs to ensure delivery goals
• Success in this position is measure by building an effective and motivated team, 95% On time delivery, and seamless communication\collaboration between internal teams

• Ensure on time delivery of products, including samples
• Negotiate with suppliers to assure alignment on the product, capacity, terms, and shipping time
• Consistently exceed delivery expectations, on time and within budget
• Work with suppliers closely to build and maintain the relationship and trust
• Partner with the Demand Planning team to address supply capacity realities and develop countermeasures to address imbalances

• Collaborate with product and engineering teams to understand products and anticipate potential supply chain issues

• Work with Product, Quality and Engineering teams on the diagnosis and holding the supplier accountable when production issues are found.
• Work with Suppliers to ensure NPI products are adhering to timelines and will ramp to meet production run rates
• Work with Suppliers and uphold LTP policy and ensure vendor alignment with LTP strategy.
• Work with Suppliers to ensure, where applicable, rework, replacement and warranty are product in a timely manner with limited to no impact on production

• Track and report on supplier fulfillment through key indicators, then drive strategies for vendor performance improvement
• Send Weekly Report(s) Every Monday on delivery status

• Up to 25% international and domestic travel

Qualifications requises:

• Bachelor’s degree in Business Administration, Supply Chain/Logistics, Finance, or related field.
• 5 + years of experience in Supply Chain related function
• Strong project management skills with a successful track record of product launches on time and within budget.
• Excellent leadership, communication, and team collaboration abilities, both in English and Mandarin
• Experience working with international cultures
• Problem-solving abilities, with a track record of driving innovative solutions and resolving complex challenges.
• Understanding of principles for intellectual property ownership and confidentiality
• Exceptional problem-solving skills and a knack for identifying root causes of issues
• Strong analytical skills and attention to detail
• Excellent organization and time management skills; able to balance and prioritize multiple projects simultaneously, despite interruptions
• Proficient in Excel
• Knowledge of bicycle assembly, process, material, logistic and delivery flow