Warranty
We stand by what we sell
Live to Play Sports works with the brands we distribute to offer best-in-class warranty coverage for their products in Canada. Please note that each brand may have specific warranty guidelines and restrictions. These can be viewed by selecting a specific brand from the list below.
All warranty service must be arranged through a Live to Play Sports retail partner and must be done with the original receipt. For a complete list of dealers see our Dealer Finder.
Jump to Letter
Model(s):
All
Term:
1 Year
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase.
Exceptions:
Normal wear and tear and damage caused by crashes, abuse, improper installation and modification are not covered.
Model(s):
All
Term:
Lifetime
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase
Exceptions:
none
Model(s):
All
Term:
Lifetime*
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase. This includes fabric, fabric seams, aluminum, plastics and hardware.
Exceptions:
Normal wear and tear, damage from misuse or abuse of the products, tears, overloading etc.. are not covered * 2 Year warranty on zippers
Model(s):
110 & 40 Series Headsets
Term:
110 Year for 110 Series, 40 Series for 1 Year from the original date of purchase
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials or workmanship to the original owner with proof of purchase.
Exceptions:
Warranty does not cover damage or failure resulting from misuse, abuse, alteration or other conditions judged by Cane Creek to be abnormal, excessive or improper.
Model(s):
Thudbuster Seatposts
Term:
1 Year
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials or workmanship to the original owner with proof of purchase.
Exceptions:
Warranty does not cover damage or failure resulting from misuse, abuse, alteration or other conditions judged by Cane Creek to be abnormal, excessive or improper.
Model(s):
Suspension
Term:
1 year
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials or workmanship to the original owner with proof of purchase.
Exceptions:
Warranty does not cover damage or failure resulting from lack of maintenance and servicing, misuse, abuse, alteration or other conditions judged by Cane Creek to be abnormal, excessive or improper.
Model(s):
Selected Pumps and Tools
Term:
Lifetime
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase.
Exceptions:
See crankbrothers.com for details
Model(s):
Selected Pedals, Saddles, Stems, Tools, Pumps
Term:
5 years
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase
Exceptions:
See crankbrothers.com for details
Model(s):
Selected Pedals, Saddles, Stems, Seatposts, Wheels, Headsets
Term:
2 years
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase
Exceptions:
See crankbrothers.com for details
Model(s):
All
Term:
As long as you own your bike
Return to:
Dealer with Receipt
Coverage:
Del Sol Bicycles and D Street Cycles by Del Sol bicycle frames and forks are warranted to be free of defects in materials and workmanship for as long as you own your bike*. Del Sol’s industry leading limited lifetime warranty applies to Cruisers, Luxury (LXi), D Street, and Campus series bicycles. Free of defects, full of fun, guaranteed for life. Del Sol.
Exceptions:
*Our lifetime warranty excludes parts, components, and paint finish. A limited 1-year warranty against defects in material and workmanship applies to those items not covered under our frame and fork warranty.
NOTE: Certain limitations, requirements, and exclusions apply to our frame, parts, and finish warranty policies. Please visit your local Del Sol dealer for complete warranty details.
Model(s):
All
Term:
Normal Use
Return to:
Dealer with Receipt
Coverage:
All Endura products are guaranteed against defect within normal use excluding fair wear and tear, accident or misuse.
90 Day Satisfaction Guarantee for items from the MT500, GV500, and Pro SL Collections
No quibble exchange or refund within 90 days of purchase if you are not completely satisfied with any MT500, MTR, or Pro SL product.
Satisfaction Guarantee
Endura products bought from a dealer and covered by the Satisfaction Guarantee must be returned to the dealer where the original purchase was made. An Endura return must be requested within 90 days of purchase of the product.
Claims under the Satisfaction Guarantee are limited to one per customer, per calendar year. Satisfaction should be determined through normal use of the product and care instructions must have been followed. Products should be returned in a clean and dry condition.
Exceptions:
Crash damage is not covered.
Model(s):
All
Term:
2 years
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase
Exceptions:
none
Model(s):
P&A and frame paint finishes
Term:
1 year
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase
Exceptions:
none
Model(s):
Flightline/Heartland/Metro/ Zimzala/Railer
Term:
Lifetime
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship (except for paint/finish) to the original owner with proof of purchase
Exceptions:
none
Model(s):
Thread/Steel Reserve/Escape/ Mary/Ally/Beasley/ All full-suspension frames
Term:
5 years
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship (except for paint/finish) to the original owner with proof of purchase
Exceptions:
none
Model(s):
Steel frames 1978 - Current Aluminum frames 2002 - Current
Term:
Lifetime
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship (except for paint/finish) to the original owner with proof of purchase
Exceptions:
none
Model(s):
All
Term:
2 years
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase
Exceptions:
Jagwire warrants its products to be free from defects in materials or workmanship for a period of two years after original purchase. This warranty only applies to the original owner and is not transferable. Claims under this warranty must be made through the retailer where the bicycle or the Jagwire product was purchased. This warranty does not apply to products that have not been correctly installed, adjusted or maintained, products that have been raced, crashed, or modified.
Model(s):
All
Term:
1 Year
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase
Exceptions:
Normal wear and tear, damage resulting from accidents, misuse and improper installation are excluded from warranty coverage.
Model(s):
All
Term:
24 months with 6 month extension if registered.
Return to:
Dealer with receipt. Proof of purchase must be presented in the event of any claim.
Coverage:
The Magicshine lighting system is warrantied for 24 months from the date of purchase. If you register the lighting system on the Magicshine Website you will receive a bonus 6 month warranty.
Battery packs and AC adapters have a 12-month warranty, and integrated batteries have a 24-month warranty, these items are not eligible for the bonus warranty.
Exceptions:
The warranty is limited to defects in material and workmanship on the lighting system itself, the battery pack and the AC adapter. The warranty is only valid if the affected parts have not been tampered with and there is no intentional damage.
Model(s):
Complete bikes
Term:
1 year
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase
Exceptions:
Non-Masi brand parts attached to bicycle fall under that specific brands warranty policy.
Model(s):
All Frames
Term:
Lifetime
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship (except for paint/finish) to the original owner with proof of purchase
Exceptions:
Paint/finish or any parts attached to the bicycle including, but not limited to, forks, drive train components, brakes, seats, seat posts, handlebars, stems or wheels and their components. Paint/finish and the other parts attached to your Masi bicycle are covered under the limited one-year warranty
Model(s):
All
Term:
90 days*
Return to:
Dealer with receipt
Coverage:
MANUFACTURING DEFECTS
A manufacturing defect exists if the product departs from its intended design. Defective materials or workmanship are covered by your two-year Panaracer warranty. If you believe your product is defective in any way, you should use the Contact Us page and we will be able to further advise.
WARRANTY PERIODYour warranty period begins on your date of purchase and is valid for exactly two years from that date. Proof of purchase to establish date of purchase will be required for any warranty claim to be processed.
WEAR & TEARWear and tear is damage that naturally and inevitably occurs as a result of normal use. Tyre compounds and fabrics will naturally wear out, deteriorate, and fade over time. And while we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements.
DOES MY PRODUCT ISSUE QUALIFY FOR WARRANTY COVERAGE?Our two-year warranty program covers Panaracer products that legitimately fail due to a manufacture defect. Use your judgment when assessing whether your product is likely to be covered under the warranty. We do NOT cover products that no longer work due to wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Tyre compounds and fabrics will naturally wear out, deteriorate and fade over time. And while we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements. If after assessment, Panaracer determines your tyres have degraded due to reasonable wear and tear and deems the returned product ineligible for warranty repair or replacement, we will contact you to discuss available options we may have for you.
SUBMITTING A WARRANTY CLAIMIf your Panaracer product has legitimately failed due to a manufacturing defect we will be happy to refund your purchase. Proof of defect and return mailing of defective product may be required.
Please note we can only respond to warranty requests for products bought via LiveToPlaySports, products bought through other channels are not eligible for warranty claims through this site. Customers should contact the retailer whom the product was bought from directly to discuss their options in cases where the product was not purchase from LiveToPlay.
Exceptions:
Normal wear and tear and damage caused by crashes, abuse, improper installation and modification are not covered * No warranty on tubes
Model(s):
All
Term:
Lifetime*
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase
Exceptions:
Tools that are worn from normal use, or damaged due to accident, abuse, neglect, or modification are not covered by the warranty. Any subsequent damage to persons or components are not covered under the limited warranty. * Park Tool Pumps have a 1 year limited warranty
Model(s):
All
Term:
Lifetime
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship (except for paint/finish) to the original owner with proof of purchase
Exceptions:
Paint/finish is covered under a limited one-year warranty
Model(s):
All
Term:
90 days*
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase
Exceptions:
Normal wear and tear and damage caused by crashes, abuse, improper installation and modification are not covered * No warranty on tubes
Model(s):
Light Batteries
Term:
1 year
Return to:
Dealer with receipt
Coverage:
Warranty covers the battery and the battery internals.
Exceptions:
This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences.
Model(s):
Lights
Term:
Lifetime
Return to:
Dealer with receipt
Coverage:
Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).
Exceptions:
This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences.
Model(s):
Saddles - Comfort and Satisfaction
Term:
90 Days
Return to:
Dealer with receipt
Coverage:
If within 90 days you are not completely satisfied, please return the saddle along with you receipt to the store of original purchase. Please consult your local bicycle shop technician for any additional installation instructions.
Exceptions:
Model(s):
Saddles
Term:
Lifetime
Return to:
Dealer with receipt
Coverage:
Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).
Exceptions:
This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences (except for Elements saddle line).
Model(s):
Elements Saddles
Term:
Lifetime
Return to:
Dealer with receipt
Coverage:
Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).
Exceptions:
This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences (except for Elements saddle line).
Model(s):
Tires
Term:
30 days
Return to:
Dealer with receipt
Coverage:
Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).
Exceptions:
This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences (except for Elements saddle line).
Model(s):
Saddle Bags, Pumps
Term:
Lifetime
Return to:
Dealer with receipt
Coverage:
Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).
Exceptions:
This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences.
Model(s):
Bar Tape (except BTSIL)
Term:
30 days
Return to:
Dealer with receipt
Coverage:
Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).
Exceptions:
This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences (except for Elements saddle line).
Model(s):
BTSIL Bar Tape
Term:
Lifetime
Return to:
Dealer with receipt
Coverage:
Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).
Exceptions:
This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences.
Model(s):
Grips and Cages
Term:
90 days
Return to:
Dealer with receipt
Coverage:
Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).
Exceptions:
This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences (except for Elements saddle line).
Model(s):
Bike Travel Cases
Term:
30 days
Return to:
Dealer with receipt
Coverage:
Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).
Exceptions:
This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences (except for Elements saddle line).
Model(s):
All
Term:
1 year
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase
Exceptions:
Use/misuse, and normal wear and tear are not covered
Model(s):
All
Term:
2 years
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase
Exceptions:
Normal wear and tear and damage caused by crashes, abuse, improper installation and modification are not covered
Model(s):
All
Term:
2 Year
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase
Exceptions:
1 Year warranty on Light systems, Weight scale for PrepStand Pro, Digitial guage & SmartHead Digital
Model(s):
All
Term:
90 days*
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase
Exceptions:
Normal wear and tear and damage caused by crashes, abuse, improper installation and modification are not covered * No warranty on tubes
Model(s):
All
Term:
Lifetime
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase
Exceptions:
Normal wear and tear and damage caused by crashes, abuse, modification, improper assembly or deterioration to the surface finish, aesthetics or appearance are not covered
Model(s):
All
Term:
2 years
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and workmanship to the original owner with proof of purchase for a period of 2 years from the date of purchase.
Exceptions:
If the defect is caused by carelessness, improper use or incorrect installation. On tires normal wear and tear is expected, slashes to sidewalls and punctures are not covered. For saddles normal wear and tear is also not covered.
Model(s):
All (Except those noted below)
Term:
Lifetime
Return to:
Dealer with receipt
Coverage:
Limited lifetime warranty on defects in materials and/or workmanship to the original owner.
Exceptions:
Normal wear and tear (including, but not limited to, scratches, dents, or aesthetic oxidation of surfaces), accidents, unlawful vehicle operation, or modifications or repairs not performed or authorized by Yakima. In addition, this warranty does not cover problems resulting from conditions beyond Yakima's control including, but not limited to, theft, misuse, overloading, or failure to assemble, mount or use the product in accordance with Yakima's written instructions or guidelines included with the product or made available to the original owner.
Model(s):
Yakima Cargo Bags, Crossbar Pads and Truck Pads, Yakima Rooftop Tents Yakima Rooftop Tents
Term:
2 Year
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and/or workmanship to the original owner.
Exceptions:
Normal wear and tear (including, but not limited to, scratches, dents, or aesthetic oxidation of surfaces), accidents, unlawful vehicle operation, or modifications or repairs not performed or authorized by Yakima. In addition, this warranty does not cover problems resulting from conditions beyond Yakima’s control including, but not limited to, theft, misuse, overloading, or failure to assemble, mount or use the product in accordance with Yakima’s written instructions or guidelines included with the product or made available to the original owner.
Model(s):
Yakima Awnings, Yakima Trailers, Yakima Base Camp Accessories, Yakima Rooftop Tents
Term:
1 Year
Return to:
Dealer with receipt
Coverage:
Limited warranty on defects in materials and/or workmanship to the original owner.
Exceptions:
Normal wear and tear (including, but not limited to, scratches, dents, or aesthetic oxidation of surfaces), accidents, unlawful vehicle operation, or modifications or repairs not performed or authorized by Yakima. In addition, this warranty does not cover problems resulting from conditions beyond Yakima’s control including, but not limited to, theft, misuse, overloading, or failure to assemble, mount or use the product in accordance with Yakima’s written instructions or guidelines included with the product or made available to the original owner.