Updated e*thirteen Carbon Wheel Warranty Program.
e*thirteen carbon rims are now warrantied to the original purchaser for the lifetime of the product. This warranty is retroactive to wheels currently on the market, and is valid for rims on complete e*thirteen wheels, or rims built on non-e*thirteen hubs. All warranties require proof of purchase.
With 2+ years of carbon wheel and rim sales under our belt, our warranty rate is below 1% – even considering the dramatic strength improvements we have made since our original 27mm IW carbon hoops were released.And after Aaron Gwin won his second World Cup Championship aboard our carbon Race wheels, we have no reason to offer anything less than a lifetime warranty on all of our carbon wheels and rims.
e*thirteen carbon rims (built on non-e*thirteen hubs):
When a rim failure occurs, the original purchaser will be sent a replacement rim and call tag to return the failed rim to e*thirteen or its appropriate distributor. The cost of the rebuild is the responsibility of the rider.
e*thirteen wheels:
Under 1 year old: When a rim failure occurs, the original purchaser will be sent a complete new wheel and call tag to return the wheel with the failed rim to e*thirteen or its appropriate distributor.
Over 1 year old: When a rim failure occurs, the original purchaser will be sent a replacement rim and call tag to return the failed rim to e*thirteen or its distributor. The cost of the rebuild is the responsibility of the rider.
e*thirteen rims are available through your local Live to Play Sports dealer. Sporting wider internal widths to suit today’s aggressive enduro and dh tires, the new e*thirteen TRS Race Carbon rims are lighter, stiffer and more durable than aluminum, and more cost-effective than most other carbon rims on the market! Available in both 27.5 and 29″ diameters, the TRS Race rims could be your new favourite upgrade.