Emplois

We want you

Depuis plus de cinquante ans, nous sommes l'un des principaux acteurs dans le marché du vélo, tant au Canada qu'à l'étranger. Notre entreprise fut d'abord dirigée par une seule personne dans une petite ville de Colombie-Britannique et nous sommes restés fidèles à cet héritage qui a contribué à nous faire progresser. Nous avons maintenant trois bureaux internationaux, deux centres de distribution et plus d'une centaine d'employés dévoués qui contribuent à notre succès continu dans l'industrie du vélo.

Nous travaillons fort, mais nous roulons tout aussi fort. Chez Live to Play Sports, il y a un espace réservé pour garer nos propres vélos, ainsi qu'une douche et des casiers pour inciter les employés à se rendre au travail sur deux roues. Il y a presque toujours quelqu'un qui est parti rouler quelque part, que ce soit sur la route ou en montagne, pour faire des sauts sur terre battue ou simplement pour une balade. Si vous désirez travailler dans un espace convivial où la culture dévouée et passionnée du vélo réunit des gens qui aiment le plein air, nous aimerions vous connaître.

Warehouse Material Handler

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

  • Unload, sort, & put-away of inbound container freight.
  • Picking Customer Orders while operating Hi-reach Order Picker Forklift.
  • Labelling Customer Orders.
  • Packing Customer Orders.

Qualifications requises:

  • Be familiar with computers.
  • Be able to lift 50 lbs or higher consecutively throughout the shift.
  • Have forklift experience, preference given to certified operators.
  • Exhibit strong attention to detail.
  • Have Steel Toe Footwear (Required)
  • Not be afraid of heights.
  • Be able keep up with and excel in a fast pace environment.
  • Have trainability in all areas of the DC
  • Be trusted to work at times with minimal direct supervision while still achieving dept. goals.

Customer Service - Inside Sales Associate

Lieu de travail: Toronto Office

Tâches principales:

The Inside Sales Associate will administer the day-to-day details related to supporting the LTP dealer base and outside Sales Reps, providing industry renowned customer service. This includes daily communication, fulfilling all of the needs & requests for ordering plus shipping product in a timely and efficient manner.

  • Service Canadian accounts (including Quebec) and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
  • Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
  • Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
  • Ensure that all orders are shipping within the requested shipping window.
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, credit, shipping concerns etc) are resolved in a timely fashion.
  • Work in conjunction with the sales representative(s) to drive business in a given territory.
  • Enter orders for the sales representatives and their accounts during specific periods when the workload is much greater and more crucial. (e.g. booking order deadlines to achieve quarterly/year-end sales targets)
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
  • Enter and process return authorization requests for dealers and sales reps
  • Provide special events and technical support where needed in season

Qualifications requises:

  • College or University degree or equivalent experience
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is an asset

Customer Service/Yakima Warranty & Tech Support

Lieu de travail: Toronto Office

Tâches principales:

The LTP Sports Yakima Tech Rep will administer the day-to-day details related to supporting the LTP dealer base across eastern Canada. This position is tasked with providing industry renowned customer service, training and technical support for all LTP brands, with a focus on the Yakima brand of cargo management systems.

  • Frontline support of Yakima (and other LTP brands) as required. Via phone, web and email in both French and English.
  • Manage Product Integrity (Claims) working directly with Yakima and LTP buyer.
  • Facilitate both in-house and onsite training for new and existing Yakima dealers.
  • Process orders and return authorizations (RMA’s) for Yakima (and other LTP) items as needed.
  • Troubleshooting, technical support and warranty service for all LTP Sports brands.

Qualifications requises:

  • College or University degree or equivalent experience
  • Ability to respond quickly to customers, manage email and phone all while providing top-notch customer service.
  • Strong problem solving skills, flexibility, and the ability to work independently or with a team.
  • High level of project management and organizational skills.
  • Familiarity with car rack systems and products, and/or with the cycling industry is a plus
  • Above average computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is required

ERP Project Manager

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

You must have the ability to exercise overall day-to-day control of project leaders and the resources of the program, balancing the needs for program success with the skills and capabilities of the staff. You should also be a good communicator and must interact regularly and comfortably across various departments -- from individual to the ERP Management Team level, to negotiate solutions that foster strong relationships and continued success of the project. You need to be experienced at problem-solving, working with deadlines, and communicating with various departments. You are responsible for making timely, effective decisions at the project level and communicating those decisions both up and down the program structure, while approaching needed decisions in a logical and thoughtful manner and weighing conflicting information.

  • Determine the objectives of the implementation: Before the implementation starts, the project manager should know what the key objectives for a successful implementation are. These should be shared to anyone working on the implementation and updated/changed as needed. It is important for the manager to stay focused on these throughout the implementation as well.
  • Budgeting, Calculate and monitor time and budget spent: The ERP Manager is responsible for the development of an effective planning process, for the creation of an integrated project schedule that encompasses all aspects for the ERP Program and for the actual execution in conformance to plans and the continuing update and adjustment of plans and execution to fit changing circumstances.

    Determining where time is best spent (and by who) is key to moving each step along efficiently. Keeping costs in a feasible range for the company is also critical as skyrocketing costs never bring good news. Rather, they are usually an indication of problems.
  • Managing contingencies and overall change management: Implement and lead an effective project change management process that pro-actively identifies project changes and incorporates an appropriate impact analysis and approval for such changes across the ERP program team. He is responsible for creating and maintaining a monthly financial management process that incorporates actual financial performance to forecasted performance and justifies all variances; accurately forecasts expenditures in alignment with the project budget and supports the budgeting process throughout the project lifecycle.
  • Keep all needed departments and executives up to date on all stages: Any changes, progress, or lack of progress should be shared with important team members. Not only for accountability, but also to discuss any changes or modifications to the objectives, budget, or timing.

Qualifications requises:

  • PMP or like certification
  • 5+ years’ experience of hands on IT Project Management
  • 5+ years’ experience implementing complex, cross-functional projects and solutions
  • Knowledge of current ERP market including standalone modules: PLM, CRM and Ecommerce
  • At least 2 ERP projects (3-4 years) experience of working with and managing large Systems Integration
  • Leadership qualities including the ability to motivate, inspire, counsel and facilitate individuals and teams to take responsibility and accountability for the goals will be an added advantage
  • Fully accountable for successful project delivery and responsible for the overall planning, management and execution for the project
  • Demonstrable fluency in Project Management tools and techniques and of implementing projects within established software development life cycle methodologies
  • Demonstrable experience of transitioning new and upgraded systems into support operations – at least 2 large, multi-discipline projects

Customer Service - Inside Sales Associate

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

The Inside Sales Associate will administer the day-to-day details related to supporting the LTP dealer base and outside Sales Reps, providing industry renowned customer service. This includes daily communication, fulfilling all of the needs & requests for ordering plus shipping product in a timely and efficient manner.

  • Service Canadian, USA accounts and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
  • Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
  • Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
  • Ensure that all orders are shipping within the requested shipping window.
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, credit, shipping concerns etc) are resolved in a timely fashion.
  • Work in conjunction with the sales representative(s) to drive business in a given territory.
  • Enter orders for the sales representatives and their accounts during specific periods when the workload is much greater and more crucial. (e.g. booking order deadlines to achieve quarterly/year-end sales targets)
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
  • Enter and process return authorization requests for dealers and sales reps
  • Provide special events and technical support where needed in season

Qualifications requises:

  • College or University degree or equivalent experience
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record

Experienced Bicycle Mechanic - Norco John Henry Bikes

Lieu de travail: Norco John Henry Bikes

Tâches principales:

Here at Norco John Henry Bikes in beautiful North Vancouver we service every bike that comes through the door with the best mechanics, tools and resources possible. Weather it is a world cup race bike or a faithful old commuter we give the best service and at a reasonable price. We want you to join our team and become part of an enthusiastic and knowledgeable world class service department with an opportunity for growth and to improve your knowledge.

Qualifications requises:

  • At least 3-5 year’s previous experience working in the service department in the cycling industry
  • Detailed and extensive knowledge of bicycles of all types, parts, tools, service techniques and parts compatibility
  • Attention to detail and efficient and tidy work ethic
  • Ability to work under pressure in a fast paced work environment
  • Ability to talk to customers in a friendly and open manner, efficiently assess and diagnose their bicycle concerns and explain the repair service to the customer in an easy manner
  • Ability to work on suspension and hydraulic brakes with knowledge of the latest developments and technology
  • A detailed knowledge of suspension forks and shocks, servicing and tuning, suspension kinematics, bearing overhauls and if possible but not required, knowledge of electronic gear installation. Ability to troubleshoot and resolve issues under pressure but to the highest standard.

Sales Associate - Part time/Full time

Lieu de travail: Norco John Henry Bikes

Tâches principales:

Norco John Henry is a Family orientated community bike shop based in the heart of the world famous North Shore in North Vancouver. We provide friendly, open and expert service and advice to all types of cyclists in Vancouver. Weather you are a young tyke looking for your first bike, a seasoned pro looking for the bike that will take you to the next level or just your average rider looking for a bike to put a smile on your face, we cater to everybody.

Benefits include, working with the best people in the bike industry, a great team with huge skill and information resources. Discounts on some of the best bikes, parts and accessories in the world. The ability to genuinely move forward with a career in the Cycling Industry through our close industry partners.

Qualifications requises:

  • Friendly & knowledgeable about the bike industry and the product that they are selling, comprehensive training is provided along with huge online knowledge resources.
  • Willing to engage in conversation with customers from all walks of life and listen to and qualify their needs in a open, friendly and efficient manner
  • Be able to deal with a fast paced work environment often dealing with multiple clients simultaneously but also be self motivated during downtime and help maintain the shop and the customers experience.
  • Previous retail experience is preferred two years minimum as is previous experience in the bicycle industry, also a candidate with lightspeed and/or Merchant OS experience would be an asset