Emplois

We want you

Depuis plus de cinquante ans, nous sommes l'un des principaux acteurs dans le marché du vélo, tant au Canada qu'à l'étranger. Notre entreprise fut d'abord dirigée par une seule personne dans une petite ville de Colombie-Britannique et nous sommes restés fidèles à cet héritage qui a contribué à nous faire progresser. Nous avons maintenant trois bureaux internationaux, deux centres de distribution et plus d'une centaine d'employés dévoués qui contribuent à notre succès continu dans l'industrie du vélo.

Nous travaillons fort, mais nous roulons tout aussi fort. Chez Live to Play Sports, il y a un espace réservé pour garer nos propres vélos, ainsi qu'une douche et des casiers pour inciter les employés à se rendre au travail sur deux roues. Il y a presque toujours quelqu'un qui est parti rouler quelque part, que ce soit sur la route ou en montagne, pour faire des sauts sur terre battue ou simplement pour une balade. Si vous désirez travailler dans un espace convivial où la culture dévouée et passionnée du vélo réunit des gens qui aiment le plein air, nous aimerions vous connaître.

Warranty Coordinator

Lieu de travail: Toronto Office

Tâches principales:

The Warranty Coordinator will oversee the day-to-day operations of the Warranty & Service department, supporting our dealer base across eastern Canada. This position works closely with management, merchandising and Product Managers throughout the organization to maintain a seamless support experience for our customers. The Warranty Coordinator is tasked with providing industry renowned customer service, training, and technical support for internal and external customers. This role will be constantly seeking more effective and strategic ways to increase efficiency, streamline warranty processes, and align best practices with team across the company.

  • Coordinate the daily workings of the Warranty & Service department
  • Work closely with Customer Service Supervisor to ensure the warranty and service team are equipped to continually exceed customer expectations and targeted turn around times
  • Directly oversees the Warranty and Service technician team
  • Manage and monitor all targets, metrics and KPI’s related to the department
  • Point person for all Quality Control and Quality Assurance activities taking place in the Eastern region

Qualifications requises:

  • Ability to respond quickly to customers, manage email and phone all while providing top-notch customer service
  • Strong problem-solving skills, flexibility, and the ability to work independently or leading a team
  • High level of project management and organizational skills
  • Excellent ability with spreadsheets, word processing, and MS Office Suite
  • 2 years’ experience required
  • Bachelor’s degree or equivalent experience
  • Familiarity with LTP products and the cycling industry is a plus
Preference will be given to applicants that can speak and write in French

Buyer - Distributed Brands

Lieu de travail: Port Coquitlam Head Office
End Date: Apr 23, 2018

Tâches principales:

Reporting directly to the Manager of Distributed Brands, the Buyer of Distributed Brands will join a team of Distributed Brand Buyers to facilitate the line planning, inventory management, and purchasing activities for a variety of distributed cycling brands.

  • Line planning for distributed bicycle and component brands
  • Product costing and pricing analysis
  • Development of print and on-line catalogue and promotional materials
  • Vendor negotiation and relationship management
  • Purchasing, and inventory management
  • Sales team and customer service training and support
  • Periodic international travel to trade shows and supplier events

Qualifications requises:

The Buyer of Distributed Brands requires analytical and critical thinking skills specific to inventory management, a deep cycling product knowledge, a high degree of efficiency in managing large amounts of data, vendor negotiating and influencing skills, and strong communication skills with internal and external business partners.

  • Strong knowledge base in bicycle platforms, cycling components and a passion for cycling.
  • Minimum of 2 years of experience in purchasing / inventory management.
  • Proficient in Micro Soft Office Suite including Word, Power Point, and advanced Excel skills.
  • A collaborative and open-minded communication style.
  • Possesses a proactive and energetic work ethic with exceptionally strong verbal and written communication skills.
  • Ability to travel internationally a minimum of 3 weeks per year.

Représentant des ventes pour la région Québec Sud

Lieu de travail: Southern Quebec (South Shore, Eastern Townships)

Tâches principales:

  • Voyagement consistent au sein de la région désignée
  • Établir et maintenir les relations avec les clients
  • Augmenter les ventes et la représentation des marques LTP au sein de la région pour surpasser les objectifs
  • Rechercher et créer de nouvelles opportunités de vente.
  • Communication avec les clients
  • Coordonner et présenter des séminaires éducatives sur les produits LTP aux concessionnaires
  • Coordonner et organiser des événements spéciaux avec les concessionnaires et avec l’aide de l’équipe d’évènements spéciaux LTP lorsqu'elle est exigée
  • Suivi auprès des clients avec le support de son associé interne

Qualifications requises:

  • Études post-secondaire (préfèrablement reliée aux affaires)
  • Expérience de vente comme représentant / vente au détail serait un atout
  • Une excellente organisation et gestion du temps
  • Excellente compréhension de l’Anglais et du Français parler et écrit
  • Une capacité de travailler dans un environnement d'équipe
  • Bonne compétence de communication verbale et écrite
  • Une capacité d’utiliser les rapports de vente pour identifier les opportunités
  • Une bonne compréhension des produits du vélo
  • Une bonne connaissance des produits Live to Play Sports
  • Une bonne capacité d’apprendre
  • Être ouvert au travail supplémentaire pour atteindre les résultats requis (soirée, fin de semaine)
  • Expérience avec WINDOWS, WORD, EXCEL et medias sociaux
  • Traits personnelles ideal: Entrepreneur, proactif, bonne connaissance de soi, heureux et positif, ouvert d’esprit, respectueux, intègrité personelle élevée, humble et positif

Experienced Permanent Bicycle Mechanic

Lieu de travail: Norco John Henry Bikes

Tâches principales:

Here at Norco John Henry Bikes in beautiful North Vancouver we service every bike that comes through the door with the best mechanics, tools and resources possible. Weather it is a world cup race bike or a faithful old commuter we give the best service and at a reasonable price. We want you to join our team and become part of an enthusiastic and knowledgeable world class service department with an opportunity for growth and to improve your knowledge.

Qualifications requises:

  • At least 3-5 year’s previous experience working in the service department in the cycling industry
  • Detailed and extensive knowledge of bicycles of all types, parts, tools, service techniques and parts compatibility
  • Attention to detail and efficient and tidy work ethic
  • Ability to work under pressure in a fast paced work environment as well as being able to work as part of a team
  • Ability to talk to customers in a friendly and open manner, efficiently assess and diagnose their bicycle concerns and explain the repair service to the customer in an easy manner
  • Knowledge of the stripping and servicing all rear shock and forks from shim stack assemblies to damper servicing.
  • Knowledge of the stripping and servicing of all types of dropper posts, including seals and IFP’s
  • A detailed knowledge of suspension forks and shocks, servicing and tuning, suspension kinematics, bearing overhauls and if possible but not required, knowledge of electronic gear installation. Ability to troubleshoot and resolve issues under pressure but to the highest standard.

Warehouse Material Handler

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

  • Unload, sort, & put-away of inbound container freight.
  • Picking Customer Orders while operating Hi-reach Order Picker Forklift.
  • Labelling Customer Orders.
  • Packing Customer Orders.

Qualifications requises:

  • Be familiar with computers.
  • Be able to lift 50 lbs or higher consecutively throughout the shift.
  • Have forklift experience, preference given to certified operators.
  • Exhibit strong attention to detail.
  • Have Steel Toe Footwear (Required)
  • Not be afraid of heights.
  • Be able keep up with and excel in a fast pace environment.
  • Have trainability in all areas of the DC
  • Be trusted to work at times with minimal direct supervision while still achieving dept. goals.

Customer Service - Inside Sales Associate

Lieu de travail: Toronto Office

Tâches principales:

The Inside Sales Associate will administer the day-to-day details related to supporting the LTP dealer base and outside Sales Reps, providing industry renowned customer service. This includes daily communication, fulfilling all of the needs & requests for ordering plus shipping product in a timely and efficient manner.

  • Service Canadian accounts (including Quebec) and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
  • Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
  • Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
  • Ensure that all orders are shipping within the requested shipping window.
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, credit, shipping concerns etc) are resolved in a timely fashion.
  • Work in conjunction with the sales representative(s) to drive business in a given territory.
  • Enter orders for the sales representatives and their accounts during specific periods when the workload is much greater and more crucial. (e.g. booking order deadlines to achieve quarterly/year-end sales targets)
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
  • Enter and process return authorization requests for dealers and sales reps
  • Provide special events and technical support where needed in season

Qualifications requises:

  • College or University degree or equivalent experience
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is an asset

Customer Service/Yakima Warranty & Tech Support

Lieu de travail: Toronto Office

Tâches principales:

The LTP Sports Yakima Tech Rep will administer the day-to-day details related to supporting the LTP dealer base across eastern Canada. This position is tasked with providing industry renowned customer service, training and technical support for all LTP brands, with a focus on the Yakima brand of cargo management systems.

  • Frontline support of Yakima (and other LTP brands) as required. Via phone, web and email in both French and English.
  • Manage Product Integrity (Claims) working directly with Yakima and LTP buyer.
  • Facilitate both in-house and onsite training for new and existing Yakima dealers.
  • Process orders and return authorizations (RMA’s) for Yakima (and other LTP) items as needed.
  • Troubleshooting, technical support and warranty service for all LTP Sports brands.

Qualifications requises:

  • College or University degree or equivalent experience
  • Ability to respond quickly to customers, manage email and phone all while providing top-notch customer service.
  • Strong problem solving skills, flexibility, and the ability to work independently or with a team.
  • High level of project management and organizational skills.
  • Familiarity with car rack systems and products, and/or with the cycling industry is a plus
  • Above average computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is required